Communication Learning Spec- Gurgaon

1 month ago

Gurgaon, India Foundever Full time

We require one Communication Learning Specialist

We require two Learning Specialists in Trainline based on ratios, however we currently have one.

**JOB**
**TITLE**:
**Communication Learning Specialist**

**Summary of Primary Job Responsibilities**: (may be used to create job postings)
- Lead and direct the learning culture and vision in New hire batches
- Develop/implement training programs for New hire agents.
- Support the Learning manager by providing development to the on-site front line in order to deliver business objectives.
- Manage training programs and the learning experience for adult learners in a site.
- Support development programs.
- Recruit, hire, train, manage, appraise and develop a team of trainees to enable them to progress effectively.
- Provide direction in finding creative solutions for the training and development of people, through a variety of different learning methods including mentoring and coaching.
- Supervise the day-to-day activities of the trainees and Frontline ensuring that they are highly motivated, can demonstrate skills in their positions and provide excellent training with long-term positive results.
- Design learning strategies to fill needs as identified through analysis and in partnership with the Site Quality Team.
- Conduct most complex training classes.
- Develop evaluation and validation instruments to collect and interpret data, assessing program needs and training program effectiveness.
- Identify skill and knowledge requirements for agents through analysis of data from multiple sources.
- Develop standards for monitoring Agents/Advisors.
- Ensure that feedback programs provide Agents/Advisors with guidance to correct problems.
- Establish client contacts to gain knowledge and provide support in the development of training material when needed and appropriate. Actively pursue self-improvement opportunities.

With regard to compliance, the incumbent:
Proactively manages and is responsible for all Health and Safety issues for the team, ensuring a safe working environment for everyone.

Takes personal responsibility to understand and comply with all company and client security requirements and policies.

Ensures that all team members (Sitel or agency/contract) comply fully with the security policies and requirements of Sitel and its Clients, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified.
- Support development programs.
- Recruit, hire, train, manage, appraise and develop a team of trainees to enable them to progress effectively.
- Provide direction in finding creative solutions for the training and development of people, through a variety of different learning methods including mentoring and coaching.
- Supervise the day-to-day activities of the trainees and Frontline ensuring that they are highly motivated, can demonstrate skills in their positions and provide excellent training with long-term positive results.
- Design learning strategies to fill needs as identified through analysis and in partnership with the Site Quality Team.
- Conduct most complex training classes.
- Develop evaluation and validation instruments to collect and interpret data, assessing program needs and training program effectiveness.
- Identify skill and knowledge requirements for agents through analysis of data from multiple sources.
- Develop standards for monitoring Agents/Advisors.
- Ensure that feedback programs provide Agents/Advisors with guidance to correct problems.
- Establish client contacts to gain knowledge and provide support in the development of training material when needed and appropriate. Actively pursue self-improvement opportunities.

With regard to compliance, the incumbent:
Proactively manages and is responsible for all Health and Safety issues for the team, ensuring a safe working environment for everyone.

Takes personal responsibility to understand and comply with all company and client security requirements and policies.

Ensures that all team members (Sitel or agency/contract) comply fully with the security policies and requirements of Sitel and its Clients, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified.

Education (if beyond High School or equivalent): ): Degree, professional qualification or equivalent directly related work experience.

Experience Target (in this job or a related function/field: 2-3 years proven success as an internal/external training and development practitioner with experience coaching, mentoring and developing others in a complex, fast-paced environment. Solid understanding of training processes and practices for adult learners. Experience in benchmarking HRD best practices.

Skills: (identify essential skills required, and id

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