Tellecaller

1 month ago


Gurugram Haryana, India ANS Commerce(A Flipkart Entity) Full time

Job Title: Telecallers/ Customer Support Agents

Location
- Gurgaon

CTC-15000 PM

Job Summary:

- Freshers can apply

Location: Gurgaon
- Role and responsibilities:

- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
- Skill set required: Good communication skills, street smart, analytical skills, documentation skills

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

**Speak with the employer**
+91 9810650243
- Health insurance


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