Associate, Res

4 weeks ago

Gurgaon, India Gartner Full time

**Description**:
**About the role**:
Provide administrative and professional support to internal and external clients through the timely processing of analyst engagements.

**What you will do**:

- Facilitate Inquiries inbox management, Executive Programs (ExP), Enterprise IT Leader (EITL), Local Briefing, and Consulting requests through clearly defined processes to ensure the fulfillment of client deliverables and the full utilization of analyst travel.
- Partner with Sales and Client Financial Services to ensure all Inquiry requests are properly documented and revenue is recognized within the appropriate business tools for the engagement.
- Accurate and methodical manner of using the documented process steps whilst providing the highest level of client service.
- Manage requests and work with others as required to meet individual and group objectives and deadlines.
- Manage the Process inbox in an efficient, accurate, professional and resolution focused manner.
- Ensure that multiple Gartner products and services are fulfilled on a timely basis.
- Optimize analyst resources and ensure that all travel is fully leveraged by Sales.

**What you’ll need**:

- Bachelors degree or equivalent with 1-3 years of administrative experience.
- Excellent verbal and written communication skills with strong interpersonal and relationship building skills.
- Experience in a fast paced work environment preferably in client service.
- Experience & proficiency with Microsoft office.
- Experience with general office equipment and handling multiple priority activities/projects at once.
- Good understanding and knowledge of the IT industry along with exposure to market research, data collection and the analysis process.
- Ability to problem solve and bring timely resolution to escalation.
- Process-driven, methodical and pays strong attention to detail.
- Be able to work autonomously (i.e. high degree of of self reliance/self starter) and should be team player with good time management skills.

**What you will get**:

- Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP)
- Collaborative, team-oriented culture that embraces diversity
- Professional development and unlimited growth opportunities

**Who are we?**

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

**What makes Gartner a great place to work?**

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

**What we offer**:
Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Job Requisition ID:75048

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