Telesales Executive

**OPEN FOR FULL-TIME AND INTERNSHIP EMPLOYMENT**

**Key Responsibilities**:

- Make **outbound calls** to prospective and existing users to assist with sign-ups, deposits, and platform navigation.
- Conduct **follow-up calls** to engage users, address queries, and encourage retention.
- Handle **customer retention calls**, resolving issues and ensuring user satisfaction.
- Explain platform features, ongoing promotions, and offers to customers effectively.
- Maintain a positive and professional tone while addressing customer concerns or queries.
- Record details of interactions, including call outcomes, issues, and resolutions, in the CRM system.
- Achieve daily and weekly targets for call volume and conversions.
- Provide feedback on user responses and suggest improvements to calling scripts or strategies.

**Requirements**:

- **Fluency in Hindi and English** (both verbal and written communication).
- Knowledge of **additional regional languages** is a strong advantage.
- Ability to handle **high call volumes** and maintain a professional attitude.
- Basic understanding of **sales techniques** and customer engagement strategies.
- Comfortable working with CRM tools to record and track interactions (training can be provided).
- **Laptop and smartphone** are mandatory for remote work.
- **Comfortable working in shifts**, including rotational day and night shifts.

**Job Title**: Telesales Executive / Customer Support Representative

**Position**: Outbound Calling

**Location**: Remote

**Working days**: 6 days

Pay: Up to ₹12,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Work from home

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus

Application Question(s):

- When is your earliest date to start to this job?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Telesales: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)