Customer Care Representative

1 week ago


Mohali, India Tech Panda Full time

**Profile: "Customer Care Representative’’**

1. Represent the customer in all aspects of the business.
2. Present the perspective of customer in internal meetings involving business and
product decisions.
3. Ensure a great customer experience.

**Process: Etisalat**
**Roles and Responsibilities**:
**Country origin: UAE**
**Shift: Day shift**
**Experience: Minimum 1 year of experience**
**Fix pay up to 32k**

**Roles and Responsibilities**:

- Speaking to customers to understand their goals and requirements and providing inputs tothe business and product teams
- Solve issues, questions, and concerns
- Ensure all the commitments to the customers are met by coordinating with various internaldepartments
- Maintain accurate data of all aspects relating to the customers
- Excellent written & verbal communication skills
- Empathy to understand customer needs and pains
- Adaptable in a fast-paced, start-up environment

**Experience**:1 years of minimum Experience in customer query handling (only voice
process) **Role**:Customer Success Associate
**Functional Area**:International BPO Voice Process
**Type**:Full Time, Permanent
**Education**:Any Graduate or above
**Key Skills**:Executive query, SMS, Customer experience

**Location: Mohali phase 8-B**

**Salary**: ₹18,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9711182526



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