Network SD L2

2 months ago

Bengaluru, India Hewlett Packard Enterprise Full time

Network SD L2

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

**Technical Skills**
- 3+ year of technical experience of Networking and Networking Security Solutions
- 2+ year experience in Routing, Switching, Security and Network management and NOC experience
- Fluent in English (verbal and written).
- Passionate about networking, information technology or cloud technologies.
- An up-to-date knowledge and understanding of your employer's business and industry needs, as well as the technical demands
- Excellent communication skills, particularly the ability to communicate with staff who are not technically trained.
- Teamwork skills and the ability to feel comfortable working with different teams, clients and groups of staff across an organisation.
- Organisational skills and the ability to prioritise your workload.
- Ready to work in rotational shifts in 24x7 operations

**Key Responsibilities**
- Provide support in the areas of Network and Network security products like Cisco, Comware, Aruba, Checkpoint, Palo Alto, Fortinet, F5 etc.
- Operate, Administer and Govern customer setup.
- Provide leadership in technical problem management and the resolution of all issues, working closely with end customers and HP remote and field support staff.
- Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant managers.
- Participate in after-hours remote support rosters.
- Identify and contribute to projects to improve product support, customer satisfaction and team efficiency.
- Be aware of, and contribute to the improvement of, team performance as measured in the team Business Fundamentals Tables (BFT).
- Technical writing skills will be required to publish Issue resolution documents (KM & KT)
- Required to communicate effectively with Technical and Non-Technical stakeholders and should have the ability to drive the conversation/discussion
- Must be able to interact with colleagues from different countries and background (own team, members of SC and Product Divisions)
- Participate/Drive ITIL based change management, Problem management, incident management.

**Experience/Knowledge**
- 3+ years of demonstrated experience in Network troubleshooting including service and support on networking products such as routers, switches, firewalls etc.
- Ability to isolate and solve complex technical/business problems with the ability to interact with people (customer and internal HPE) at all levels, across a geographic region.
- Demonstrate strong written and verbal communication skills.

**Education/ Certification**
- BE/BTech/BCA/BSC
- CCNA or similar network certification.

**PSQ’s**

There will be soft skills round where written and oral communication skills will be evaluate, followed by Technical rounds, Operations round and finally HR round.

**Job**:
Services
**Job Level**:
Specialist

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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