Sdo Authorizer

**SERVICE DELIVERY OFFICER (SDO)**

KRAs:

- Responsible for servicing any walk-in customers of the bank irrespective of the segment/mapping.
- Regular generation of leads for NTB customer and cross sell.
- The SDO will act as a backup to the SO.
- Non-transaction related servicing at the Branch - Audit, Reconciliation of Branch Accounts
- Customer query resolution
- Should have a desire to know and understand financial terminology
- Cross selling of financial products
- Exploitation of other business opportunities sensed.Providing quality of experience that will ensure retention and positive word-of-mouth.

EXPERIENCE, QUALIFICATIONS & QUALITIES:

- Atleast 3 years in branch banking operations.
- Post-graduate or graduate with appropriate experience.
- Primary motivation customer service through querry resolution

A senior teller or branch operations person.

TARGET COMPANIES: HDFC Bank, ICICI Bank, IDBI Bank, UTI Bank

AGE: 23-25 years

OTHERS:
Reporting to: SM

THE ROLE (bold):
**Customer service at the Branch, customer retention