Patient Support Representative

3 weeks ago


Industrial Area Lucknow Uttar Pradesh, India i3synergist Full time

**Preferred Experience**: 1-6 years

**Key job accountabilities**:

- Knowledge of RCM and patient services.
- Responsible for answering patient calls. Communicate respectfully and politely with all patients.
- Maintaining detailed and accurate call notes for all inbound and outbound calls.
- Professionally handle all inbound calls and resolve billing statement queries.
- Process patient payments on call and follow all PHI protocols.
- Willing to work on other areas of RCM as required.
- Relevant experience in USA health care medical billing.
- Must have excellent verbal and written English communications skills.
- Must be comfortable in inbound and outbound US voice process.
- Must be extremely polite and have calm attitude for handling patient calls.
- Must have at least 1+ year experience in patient calls.
- AR calling role experience will also be considered.
- Must have knowledge of medical billing software, preferably Tebra, PracticeFusion, Epic etc.

**Job Types**: Full-time, Permanent

Pay: ₹350,000.00 - ₹500,000.00 per year

**Benefits**:

- Food provided
- Paid time off
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- US shift

Ability to commute/relocate:

- Phase 8B Industrial Area Mohali, 160055: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- patient calling: 1 year (required)
- Medical billing: 2 years (required)

**Language**:

- fluent English (required)

**Location**:

- Phase 8B Industrial Area Mohali, 160055 (required)

Work Location: In person


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