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Restaurant Host

2 months ago

Mumbai, India Fire Fly Full time

Hiring for Guest Relations Executive.
Females with Restaurant Experience of Min. 2 Years.
On Duty Means Provided.
Job Location:

- Powai Hiranandani.
SALARY: 22000 - 25000/- Depending on the experience.

Kindly share you CV on 9082484074

Full Job Description

Hostess position in the food and beverage service
Role and Responsibilities

Answer telephones according to Restaurants standards and take guest reservations or provide information regarding the restaurant.
Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.
Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
Set up host/hostess stand, review guest reservation book, and make recommendations as to the set-up of the room, maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Restaurant Service standards.
Seat guests promptly at a table pre-set for the number in the party and according to guest preference
Displays warmth, care, and genuine enthusiasm when dealing with guests and internal customers, Lives the golden rule
Departmental

Ensures the host desk is ready with required equipment.
Takes responsibility of maintaining the guest profile, contact details and their preferences
Is familiar with beverage and food menu menu
Provides genuine hospitality and recognition
Engage in guest interaction in a sensitive and appropriate manner; anticipates guest needs and takes ownership of guests simple requests
Specific responsibilities and task

General

Adheres to the hotel’s code of conduct and grooming standards
Actively participates in briefing and meetings
Maintains a clean and orderly work area and promotes a safe working environment
Departmental

Should have the complete details of guests dinning in the restaurant like Reservation or walk in, celebrating any occasion, etc
Should have a proper floor plan with awareness of tables available
Should ensure to have the tables ready as per the reservation of the day
Should inform the server about the dietary restrictions if known during the time of reservation
Bid farewell the guests while they are leaving
Should help the fellow servers with misen place and restaurant setup after the operation hours or whenever necessary
Appropriate manual/policy and procedure:
GENERAL STANDARDS

Front and lobby areas

Problem resolution

Heart of the house/employee dinning

Staff locker rooms

Compliance policies

1.Confidential, privacy and proprietary data statement

2.Policy against harassment

3.Electronic system policy

**Experience**:
Has to have6-12 months of relevant experience in a Restaurant /Hotel/Resort
Possesses excellent English,math and psychometric abilities
Possesses guest PR skills and personal flair
Has undergone basic training in food and beverage knowledge

**Salary**: ₹22,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Evening shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Commission pay

**Experience**:

- total work: 2 years (required)

**Speak with the employer**
+91 9082484074

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