Trainee Business Service Support Advisor
4 weeks ago
Trainee Business Service Support Advisor
**Job Req ID**:29278**Posting Date**:29 Feb 2024**Function**:Apprentices**Unit**:Finance, Strategy & Business Services**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:Compettive**Why this job matters**
The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence regarding the BT Group's solution portfolio, all with full supervision.
**What you’ll be doing**
1. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and under full supervision.
2. Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
3. Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
4. Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
5. Participates in the continuous improvement activities to improve the customer service team processes.
**The skills you’ll need**
- Complaint Management
Information Management
Communication
Requirements Analysis
Continuous Improvement
Issue Resolution
Problem Solving
Billing
Time Management
Customer Relationship Management
Escalation Management
Technical Support
Decision Making
Growth Mindset
Stakeholder Management
Inclusive Leadership
**Our leadership standards**
**Looking in**:
**Leading inclusively and Safely**
I inspire and build trust through self-awareness, honesty and integrity.
**Owning outcomes**
I take the right decisions that benefit the broader organisation.
**Looking out**:
**Delivering for the customer**
I execute brilliantly on clear priorities that add value to our customers and the wider business.
**Commercially savvy**
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
**Looking to the future**:
**Growth mindset**
I experiment and identify opportunities for growth for both myself and the organisation.
**Building for the future**
I build diverse future-ready teams where all individuals can be at their best.
-
Trainee Business Service Support Advisor
1 month ago
Kolkata, West Bengal, India BT Group Full timeTrainee Business Service Support Advisor **Job Req ID**:30781**Posting Date**:19 Apr 2024**Function**:BT contact centres**Unit**:Finance, Strategy & Business Services**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:competitive**Why this job matters** The Customer Service Advisor 1 assists customers across all channels, delivering customer...
-
Trainee Customer Service Support Advisor
1 month ago
Kolkata, India BT Group Full timeTrainee Customer Service Support Advisor **Job Req ID**:14554**Posting Date**:17-Apr-2023**Function**:BT contact centres**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence...
-
Trainee Customer Service Support Advisor
1 month ago
Kolkata, India BT Group Full timeTrainee Customer Service Support Advisor **Job Req ID**:15859**Posting Date**:22 May 2023**Function**:BT contact centres**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence...
-
Trainee Customer Service Support Advisor
4 weeks ago
Kolkata, India BT Group Full timeTrainee Customer Service Support Advisor **Job Req ID**:19610**Posting Date**:17 Jul 2023**Function**:BT contact centres**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 1 assists customers across all channels, delivering customer value and success providing support excellence...
-
Customer Service Support Advisor
4 weeks ago
Kolkata, West Bengal, India BT Group Full timeCustomer Service Support Advisor **Job Req ID**:31645**Posting Date**:22 Apr 2024**Function**:Customer Service**Unit**:Finance, Strategy & Business Services**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering customer value and...
-
Customer Service Support Advisor
4 days ago
Kolkata, West Bengal, India BT Group Full timeCustomer Service Support Advisor **Job Req ID**:33221**Posting Date**:17 May 2024**Function**:BT contact centres**Unit**:Finance, Strategy & Business Services**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:Competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering customer value...
-
Customer Service Support Advisor
1 month ago
Kolkata, West Bengal, India BT Full timeCustomer Service Support Advisor **Job Req ID**:28323**Posting Date**:22 Jan 2024**Function**:BT contact centres**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and...
-
Customer Service Support Advisor
1 month ago
Kolkata, West Bengal, India BT Group Full timeCustomer Service Support Advisor **Job Req ID**:25180**Posting Date**:1 Nov 2023**Function**:BT contact centres**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:competitive**Why this job matters** The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and...
-
Customer Service Support Advisor
1 month ago
Kolkata, West Bengal, India BT Group Full timeSystem Downtime Notice We appreciate your understanding and continued interest in BT Group. Customer Service Support Advisor **Job Req ID**:26959**Posting Date**:29 Nov 2023**Function**:BT contact centres**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:competitive**Why this job matters** The Customer Service Advisor 2 assists customers...
-
Customer Service Support Advisor
4 weeks ago
Kolkata, West Bengal, India BT Group Full timeSystem Downtime Notice We appreciate your understanding and continued interest in BT Group. Customer Service Support Advisor **Job Req ID**:27001**Posting Date**:4 Dec 2023**Function**:BT contact centres**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:competitive**Why this job matters** The Customer Service Advisor 2 assists customers...
-
Customer Service Support Advisor
1 month ago
Kolkata, India BT Group Full timeCustomer service support advisor **Job Req ID**:11952**Posting Date**:23-Feb-2023**Profession**:Business Services & Operations**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:within range
-
Customer Service Advisor
1 month ago
Kolkata, West Bengal, India British Council Full timeCustomer Service Advisor **Date**:1 Nov 2023 **Location**: Kolkata, South Asia, IN **Company**:British Council We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. We work directly with individuals to help them gain the skills, confidence and connections to transform their...
-
Customer Service Support Advisor
1 month ago
Kolkata, India BT Group Full timeCustomer Service Support Advisor **Job Req ID**:13100**Posting Date**:17-Apr-2023**Function**:Business Services & Operations**Location**:DLF IT Park,Phase II, IIF/1, Kolkata, India**Salary**:Competitive**Recruiter: Praveen Lanka** **Hiring Manager**: **Career Grade**: **Internal Closing Date**: **Why this job matters** The Customer Service Advisor 1...
-
Automobile Service Advisor
1 month ago
Madhyamgram, Kolkata, West Bengal, India Rajgarhia Motors LLP (Hyundai) Full timeneed experienced automobile background _**Service Advisor**_ (Passenger Vehicle) Location: Barasat, Madhyamgram (West Bengal) working experience: Min 3 yrs as Service Advisor in passenger vehicle segment. Pay: ₹15,000.00 - ₹25,000.00 per month Work Location: In person
-
Service Advisor
1 month ago
Kolkata, India Universal TVS Full timeService Advisor to have minimum 1 year of prior relevant experience. Key responsibilities of Service Advisor: - Evaluate Vehicle & check for complaints to be resolved - Provide customers with information & advice on warranty protections. - Maintain positive customer relationships to ensure repeat business - Manage & oversee the dealerships workflow and...
-
Service Advisor
1 month ago
Kolkata, India Universal TVS Full timeService Advisor to have minimum 1 year of prior relevant experience. Key responsibilities of Service Advisor: - Evaluate Vehicle & check for complaints to be resolved - Provide customers with information & advice on warranty protections. - Maintain positive customer relationships to ensure repeat business - Manage & oversee the dealerships workflow and...
-
Automotive Service Advisor
1 week ago
Uluberia, Howrah, West Bengal, India G.D.MOTORS Full timeA good and skilled service advisor is required for a Honda 2-wheeler dealership in Uluberia. The job role includes understanding customers' needs, noting issues, and providing adequate information in the Job Card for repair. The advisor must also maintain good customer relations and allow for sales of VAS. Pay: ₹10,000.00 - ₹15,000.00 per...
-
Service Advisor
1 month ago
Kolkata, India SHAH DISTRIBUTORS Full timeUrgently Require an Automobile Service Advisor for a renowned automobile company in Beckbagan and Kalitala location Qualification - ITI/ Diploma/ Degree Experience: - Freshers / Minimum 1 Year experience in any Automotive Service Centre as service advisor. Responsibilities: - Greet customers and offer excellent customer service from intake to release of...
-
Service Delivery Advisor 1
1 month ago
Kolkata, India BT Group Full timeService Delivery Advisor 1 **Job Req ID**:17464**Posting Date**:15 Jun 2023**Function**:Business Services & Operations**Location**:PLOT NO II F/1, BLOCK II F, RA, Kolkata, India**Salary**:Competitive**Why this job matters** The Service Delivery Advisor 1 assists in service delivery activities across multiple customer accounts, supporting customer needs to...
-
Service Delivery Advisor 1
1 month ago
Kolkata, India BT Group Full timeService Delivery Advisor 1 **Job Req ID**:17463**Posting Date**:15 Jun 2023**Function**:Business Services & Operations**Location**:PLOT NO II F/1, BLOCK II F, RA, Kolkata, India**Salary**:Competitive**Why this job matters** The Service Delivery Advisor 1 assists in service delivery activities across multiple customer accounts, supporting customer needs to...