Holiday Executive
3 weeks ago
**Responsibilities**:
- escorting guests to their accommodation
- organizing and hosting welcome meetings
- selling and organizing excursions and other activities
- selling car hire and other services
- responding to clients' queries (this may involve being on duty for set times each day)
- handling client issues, such as lost luggage or passports, allegations of theft or other crimes, problems with rooms, health problems, injuries or even deaths
- dealing with unforeseen 'non-client' problems, like flight delays, transport strikes or weather conditions
- resolving any conflict with or between clients
- establishing and maintaining relationships with local hoteliers, apartment owners, excursion agents and travel companies
- maintaining an in-depth knowledge of the resort and the local area in order to answer clients' questions
- completing risk assessments and health and safety checks
- keeping basic accounts and records and writing reports
- assisting in the support and training of new holiday representatives.
**job requirements**
- 2 years previous experience in India tourism
- presenting, listening and negotiation skills
- a commitment to high levels of customer service
- good business awareness and selling skills
- teamworking ability and leadership skills
- planning and organizational skills
- flexibility
- a friendly and approachable manner
- problem-solving ability
Pay: ₹40,000.00 - ₹50,000.00 per month
**Benefits**:
- Health insurance
- Paid time off
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Ability to Commute:
- Coimbatore, Tamil Nadu (required)
Ability to Relocate:
- Coimbatore, Tamil Nadu: Relocate before starting work (required)
Work Location: In person
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