Chat Support Executive
5 months ago
**SUDHANAND GROUP**
Designation**: Chat Process Associate**
Qualification**:Any Graduate Degree**
Experience**:0 - 3 years**
**Roles & Responsibilities**:
- Provide accurate and detailed information about company policies, procedures, and services to agents/brokers, ensuring clarity and understanding.
- Analyze, troubleshoot, and resolve policy issues swiftly and effectively, offering timely resolutions and valuable feedback for process improvements.
- Collaborate with cross-functional teams to escalate and resolve complex policy and claims concerns, demonstrating efficiency and effective problem-solving.
- Document all agent/broker interactions; including inquiries, complaints, and resolutions, meticulously recording them in appropriate systems.
- Contribute to the maintenance of a comprehensive knowledge base for common policy/claims problems and resolutions, enhancing team knowledge and efficiency.
- Adhere to established performance metrics, service level agreements (SLAs), and quality standards to uphold exceptional service delivery.
- Stay up-to-date with industry trends and company policies related to agent/broker support, ensuring accurate and current knowledge.
**Minimum Skills** **Required**:
- High proficiency in both spoken and written English.
- Exceptional analytical and organizational skills, allowing for efficient problem identification and resolution.
- Ability to investigate issues for quick resolution and escalate when necessary.
- Positive "can-do" attitude with a strong problem-solving mindset.
- Strong multitasking skills in a fast-paced, high-energy environment.
- Customer-oriented mindset, dedicated to delivering top-notch service.
- Flexibility and team-oriented approach to collaboration.
**Desired Skills & Experience**:
- Previous experience in a live chat support environment.
- Proactive approach to seeking improved work methods and processes.
- Familiarity with working in a fast-paced customer service environment.
- Analytical mindset with a passion for making data-driven decisions.
- Empathetic and passionate about personal and team development.
- Agility, adaptability, and speed in response to changing priorities.
- Ability to work independently and thrive in a rapidly evolving work landscape.
- **Should be ready to join immediately.**
**Salary - **As per Company Standards
**Contact: Ms. Divyashree**
- Manager - HR_
Ph**:9663329580**
**#4754, 4th Cross, Shivaji Road, N. R. Mhalla, Mysore - 570007. Phone: +91 821 4280152**
**Salary**: ₹12,000.00 - ₹15,000.00 per month
Schedule:
- Evening shift
- Night shift
- US shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Mysore, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- HR: 3 years (required)
- total work: 3 years (preferred)
**Language**:
- Kannada (preferred)
- English (preferred)
**Speak with the employer**
+91 9886676044
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