E-commerce Executive
4 days ago
**Key Responsibilities**:
- **Marketplace Management**:
- Manage product listings, pricing, and promotions across platforms like Amazon, Flipkart, Myntra, and others.
- Monitor and update inventory across all e-commerce channels to avoid stockouts or overstocking.
- Analyze sales trends and implement strategies to maximize revenue.
- **Order Processing & Fulfillment**:
- Oversee the end-to-end order management process, ensuring timely and accurate dispatches.
- Coordinate with warehouses for order fulfillment and inventory updates.
- Ensure returns and exchanges are processed efficiently.
- **Logistics Management**:
- Liaise with courier partners like Delhivery, Shiprocket, and others for smooth shipping operations.
- Track shipments, resolve delivery issues, and ensure customer satisfaction.
- Optimize logistics costs while maintaining quality and delivery timelines.
- **Customer Support Coordination**:
- Work closely with the support team to address customer queries related to orders, returns, and refunds.
- **Content Management**:
- Ensure accurate product descriptions, specifications, and images are uploaded to all platforms.
- Collaborate with the design team for creative assets required for campaigns and listings.
- **Analytics & Reporting**:
- Monitor sales, returns, and overall marketplace performance metrics.
- Generate reports on sales performance, inventory health, and operational efficiencies.
- Provide actionable insights to the management team to improve operations.
**Required Skills & Qualifications**:
- Bachelor’s degree in Business, E-commerce, or a related field.
- 2-4 years of proven experience in managing e-commerce platforms and logistics operations.
- Strong knowledge of marketplaces like Amazon, Flipkart, and Myntra.
- Proficiency in Microsoft Excel and inventory management tools.
- Familiarity with order management systems and logistics platforms like Unicommerce, Shiprocket, etc.
- Excellent organizational and multitasking skills.
- Strong communication and problem-solving abilities.
**Preferred Skills**:
- Experience in the fashion/lifestyle/ jewellery industry.
- Knowledge of digital marketing strategies for e-commerce growth.
**Why Join Miss Highness?**
- Opportunity to work in a dynamic and growing industry.
- Collaborative and supportive work environment.
- Competitive salary and growth opportunities.
**How to Apply**:
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹30,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
Schedule:
- Day shift
- Morning shift
Supplemental Pay:
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Kaushambi, Ghaziabad, Uttar Pradesh: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- E-commerce: 2 years (preferred)
**Language**:
- English (preferred)
Work Location: In person
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