Tele Caller Executive

8 hours ago

Guduvanchery Lake Chennai Tamil Nadu, India ONTIPS GROUP PRIVATE LIMITED Full time

The telecaller plays a crucial role in promoting products, services, or campaigns over the phone, as well as handling inbound calls to assist customers with inquiries, requests, or issues. They are responsible for maintaining a professional and courteous demeanor while effectively communicating with customers to achieve sales targets, enhance customer satisfaction, and uphold the reputation of the organization.

**Responsibilities**:

- **Outbound Calls**: Make proactive outbound calls to prospective customers based on lead lists, databases, or marketing campaigns. Introduce products, services, or promotional offers, and persuade customers to make purchases or schedule appointments.
- **Lead Generation**: Identify and qualify potential leads through cold calling, warm calling, or follow-up calls. Gather relevant information about customer needs, preferences, and purchasing behavior to personalize sales pitches and recommendations.
- **Sales and Promotion**: Present product features, benefits, and pricing options persuasively to encourage sales conversions. Address customer objections or concerns effectively and overcome resistance through persuasive communication techniques.
- **Customer Follow-Up**: Conduct follow-up calls with existing customers to ensure satisfaction, gather feedback, and promote additional products or services. Build rapport and maintain long-term relationships with customers to foster loyalty and repeat business.
- **Appointment Setting**: Schedule appointments, product demonstrations, or sales meetings for field sales representatives or service technicians based on customer availability and preferences. Coordinate schedules and logistics efficiently to maximize productivity.
- **Information Provision**: Handle inbound calls from customers seeking information, assistance, or support. Respond promptly to inquiries, provide accurate information about products, services, pricing, and policies, and resolve customer issues or complaints in a professional manner.
- **Data Entry and Management**: Maintain accurate records of calls, interactions, leads, sales, and customer information in the company's CRM system or database. Update contact details, notes, and follow-up actions to facilitate future communication and sales tracking.
- **Sales Reporting**: Generate reports on call volume, sales metrics, conversion rates, and lead quality to assess performance and identify areas for improvement. Provide feedback and insights to sales managers or team leaders to optimize strategies and achieve targets.
- **Compliance and Quality Assurance**: Adhere to telemarketing regulations, privacy laws, and company policies governing customer contact, data handling, and communication practices. Ensure ethical conduct and professionalism in all interactions with customers.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

Work Location: In person

**Speak with the employer**

+91 7200640572

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