Service Advisor

2 months ago

Thrissur Kerala, India Inter Seek Recruitment Services Full time

**Clear Communication**: Provide clear and accurate answers to customer questions about service outcomes, appointment scheduling, and vehicle drop-off/pick-up procedures. Effective communication builds trust and satisfaction.
- **Efficient Appointment Management**: Schedule and book appointments promptly, ensuring efficient allocation of resources and minimizing customer wait times. A well-organized appointment system enhances customer experience and dealership productivity.
- **Educational Support**: Offer customers information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car. Empowering customers with knowledge helps them make informed decisions and fosters trust in the dealership.
- **Workflow Oversight**: Manage and oversee the dealership's workflow and schedule to optimize efficiency and ensure timely completion of service tasks. Effective workflow management contributes to customer satisfaction and dealership profitability.
- **Proactive Communication**: Call customers to advise them about service changes or car pick-up times promptly. Proactive communication demonstrates commitment to customer service and helps manage expectations.
- **Relationship Building**: Maintain positive customer relationships to encourage repeat business and foster loyalty. Building rapport with customers through personalized interactions and attentive service enhances the dealership's reputation and long-term success.
- **Professionalism in Interactions**: Interact with customers in a professional manner, demonstrating courtesy, patience, and respect at all times. Professionalism in customer interactions reflects positively on the dealership and enhances the overall customer experience.
- **Problem Resolution**: Address any customer concerns or issues promptly and effectively, striving to find satisfactory resolutions. Handling customer complaints with professionalism and empathy helps preserve customer satisfaction and loyalty.
- **Continuous Improvement**: Seek feedback from customers to identify areas for improvement and implement changes accordingly. Embracing a culture of continuous improvement ensures that the dealership remains responsive to customer needs and market trends.
- **Commitment to Excellence**: Uphold high standards of service quality and customer satisfaction in all dealership operations. A commitment to excellence differentiates the dealership from competitors and contributes to long-term success.

**Job Types**: Full-time, Permanent

Pay: From ₹10,000.00 per month

Schedule:

- Day shift
- Fixed shift
- Morning shift
- Rotational shift

**Education**:

- Diploma (required)

**Experience**:

- total work: 1 year (required)

Work Location: In person

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