Patient Care Coordinator

3 weeks ago

Delhi, India mCura Mobile Health Full time

**Position: Patient Care**

**Location: Delhi, Ghaziabad,**

**Noida, Greater Noida**

**Type: Part-time (4-6 hours per**

**day)**

Job Summary:
We are seeking a dedicated and compassionate Patient Care Coordinator to join our healthcare team. In this role, you will play a pivotal part in ensuring streamlined patient care processes and fostering a positive patient experience. The position requires strong communication skills, attention to detail, and the ability to effectively manage tasks within a condensed work schedule.

**Responsibilities**:
1. Patient Interaction:

- Serve as the primary point of contact for patients, addressing inquiries, scheduling appointments, and providing necessary information.
- Establish and maintain rapport with patients, promoting trust and open communication.
- Create a welcoming environment that ensures patient comfort during interactions.

2. Appointment Management:

- Coordinate patient appointments, aligning schedules with healthcare providers and patient preferences.
- Confirm appointments and communicate relevant pre-appointment instructions to patients.
- Contribute to optimizing the appointment calendar to minimize wait times and enhance operational efficiency.

3. Documentation and Administration:

- Maintain accurate electronic health records (EHR) for patients, ensuring data integrity and organization.
- Assist with administrative tasks, including paperwork processing and record management.
- Collaborate with administrative colleagues to facilitate efficient data flow and communication.

4. Referral Coordination:

- Support the coordination of referrals to specialists or external facilities, ensuring timely transfer of pertinent medical records.
- Facilitate smooth communication of essential information to referred providers.

5. Team Collaboration and Follow-Up:

- Collaborate with the healthcare team to ensure clear communication among providers, contributing to comprehensive patient care.
- Monitor patient progress, treatment plans, and any required follow-up activities as directed by healthcare providers.

6. Patient Education:

- Provide patients with essential information about their conditions, available treatments, and preventive measures.
- Confirm patients' understanding of post-appointment instructions and recommended follow-up care.

7. Outstanding Customer Service:

- Deliver exemplary customer service, demonstrating empathy, patience, and professionalism when interacting with patients and their families.
- Address patient concerns and complaints with tact, escalating issues if necessary.

Qualifications:

- High school diploma or equivalent (Bachelor's degree in healthcare administration or related field preferred).
- Previous experience in customer service, administration, or healthcare-related roles is advantageous.
- Excellent verbal and written communication skills.
- Strong organizational skills and meticulous attention to detail.
- Familiarity with medical terminology and electronic health records (EHR) systems.
- Compassionate and empathetic approach to patient care.
- Efficient multitasking abilities within a condensed work schedule.

**Job Types**: Part-time, Internship
Contract length: 12 months
Part-time hours: 25 per week

**Salary**: ₹4,500.00 - ₹5,000.00 per month

Schedule:

- Evening shift
- Morning shift
- Rotational shift

**Speak with the employer**
+91 8744080022
Application Deadline: 15/11/2023

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