Teller

2 weeks ago

Delhi, India Standard Chartered Full time

**Job***: Retail Banking

**Primary Location***: Asia-India-Delhi

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 27/Nov/2023, 2:50:44 AM

**Unposting Date***: 04/Dec/2023, 5:59:00 PM

**The Role Responsibilities**

**Job Role**
- Deliver quality service while carrying out the following transactions among others for customers
- Cash deposits
- Cash withdrawals
- Demand draft / pay order instructions - accepting and processing
- Accepting instructions for FD breaks
- Effecting internal account to account transfers
- Accepting and processing stop payment instructions
- Ensure that all of the above services are delivered with accuracy and warmth
- Assist in Service Delivery by ensuring timely service to customers so customer traffic is efficiently managed. Recommend workflow changes for customer service with greater efficiency and effectiveness.
- General Reconciliation and Compliance Activities at their level, which may typically include
- Dual control of Cash functions
- Control of Security stationary
- Review of processing entries and vouchers
- Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions and highlight the same to sales staff
- Contribute to branch performance through referrals, efficient customer service, effective operations controls
- He / She is aware of bank’s Mis-selling and Sales Policies and ensure adherence all the times.
- Educating customers about alternate banking channels so specific transactions can be migrated to net banking, phone banking, ATMs, etc.
- Ensure he / she is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC / CDD / EDD and Money laundering prevention. He / she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.
- Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance
- Responsible for health and safety for all. As part of the Health and Safety guidelines you should:

- Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace
- Ensure that your actions do not put others at risk; Work in a healthy and safe manner
- Encourage others to work in a healthy and safe manner
- Report all accidents and incidents and bring to the attention of the management any hazard in the workplace

**Regulatory and Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.
- Graduate / Post Graduate.
- Anywhere between 1 - 4 years of overall experience.
- Understanding of front and back office processes and procedures.
- Customer and Service Orientation.
- Strong Communication skills.
- Good Interpersonal skills.
- Team-playing ability.
- Banking knowledge.

**Role Specific Technical Competencies**
- Keen Learner
- Punctual and Diligent
- Banking knowledge
- Strong communication skills
- Good interpersonal skills

**About Standard Chartered**

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to _drive commerce and prosperity through our unique diversity_, together with our brand promise, to be _here for good_ are achieved by how we each live our _valued behaviours_. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

- **Do the right thing** and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- **Never settle,** continuously striving to improve and innovate, keeping things sim

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