Call Center Representative

3 weeks ago


Viman Nagar Pune Maharashtra, India IATOCS LLC Full time

**Job Summary**

**Should know Language**:

- English
- Hindi
- Marathi

**Key Responsibilities**
- **Customer Interaction**: Answer incoming calls, respond to customer inquiries, and provide assistance in a timely, accurate, and professional manner.
- **Problem Resolution**: Identify and resolve customer issues or complaints by following company guidelines, escalating when necessary, and ensuring a positive outcome.
- **Product/Service Knowledge**: Stay up-to-date with company products, services, and policies to provide accurate information and offer solutions to customers.
- **Data Entry & Documentation**: Accurately input customer details, interactions, and outcomes into the company’s CRM or other systems as required.
- **Follow-up**: Follow up with customers to ensure their issues have been resolved and offer additional support if needed.
- **Sales Support (if applicable)**: Upsell or cross-sell products and services based on customer needs and company offerings.
- **Performance Goals**: Meet or exceed performance metrics such as call handling time, customer satisfaction scores, and issue resolution.
- **Team Collaboration**: Work closely with team members and supervisors to ensure the best possible customer experience and share knowledge of customer trends or challenges.

**Required Skills and Qualifications**
- **Communication Skills**: Excellent verbal and written communication skills with the ability to convey information clearly and professionally.
- **Problem-Solving Abilities**: Strong critical thinking skills to handle a variety of customer concerns and find effective solutions.
- **Empathy and Patience**: Ability to remain calm, patient, and empathetic in difficult or high-pressure situations.
- **Time Management**: Ability to manage multiple tasks and handle a high volume of calls effectively.
- **Technical Proficiency**: Comfortable using computers, telephony systems, CRM software, and other business tools.
- **Attention to Detail**: Ensure all information is recorded accurately and customer queries are addressed fully.
- **Teamwork**: Ability to work well in a team environment while contributing to team goals.
- **Adaptability**: Flexibility to work in a fast-paced, evolving environment and adjust to changing customer needs and business priorities.

**Preferred Qualifications**
- High school diploma or equivalent; some college preferred.
- Previous experience in a customer service or call center environment is a plus.

**Physical and Environmental Requirements**
- Ability to sit or stand for extended periods.
- Ability to work in an office.
- Use of headset or telephone for long durations.

**Why Join Us?**
- Competitive salary and benefits package.
- Opportunities for career advancement and professional development.
- Friendly and supportive work environment.

If you are passionate about helping people and enjoy working in a fast-paced, customer-centric environment, we encourage you to apply

Pay: ₹9,174.94 - ₹15,000.31 per month

**Benefits**:

- Health insurance

Schedule:

- Evening shift
- Morning shift
- Night shift
- Rotational shift
- Weekend availability

Supplemental Pay:

- Performance bonus
- Shift allowance

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (required)
- Marathi (required)
- English (required)

**Location**:

- Viman Nagar, Pune, Maharashtra (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person

**Speak with the employer**
+91 9958768567



  • Viman Nagar, Pune, Maharashtra, India Pivotchain Solution Technologies Pvt. Ltd. Full time

    Handle inbound and outbound calls in a professional and courteous manner. - Address customer inquiries and provide accurate information about products or services. - Resolve customer complaints and issues efficiently and effectively. - Document interactions and maintain detailed records of customer interactions. - Follow call center scripts and procedures to...


  • Hadapsar, Pune, Maharashtra, India Puneri Pattern Pvt. Ltd. Full time

    **Position: Call Center Representative** **Time: - 09:00 AM to 06:00 PM** **Location: - Pentagon, TOWER-2, opposite to ABS Fitness Club, Magarpatta, Hadapsar, Pune, Maharashtra 411028** **Job Type: - Full Time** **Roles and Responsibilities: -** - Proven experience as a telecaller, telemarketer, or similar sales or customer service role. - Excellent...


  • Mumbai, Maharashtra, India Talentnest HR Consultant LLP Full time

    **Job Title: Call Center Representative** **Location**: Mumbai **Job Type**: Full-time **Key Responsibilities**: - Answer incoming calls and assist customers with inquiries related to products/services. - Provide accurate information and respond to customer questions promptly. - Resolve customer complaints and issues effectively while maintaining a...


  • Airoli, Navi Mumbai, Maharashtra, India Enrolsy Full time

    Greetings! We are pleased to announce that we are hiring for a leading International Call Center. Location: Airoli Designation: Client Servicing Representative Qualification: HSC / Any Graduate Excellent communication skills 6 months - 3 years of experience in International Call Center Job Profile: - Internet search. - Document Generation, Data...


  • Mumbai, Maharashtra, India Prevego healthcare Full time

    Female call center executive/Tele caller executive need from pharma background who known as a telemarketer or telephone sales representative, answering calls, handling inquiries, and providing customer service support also responsible for engaging with clients through phone calls & WhatsApp's also provide medicine details. Languages knows as...

  • Call Center Executive

    6 months ago


    Nashik, Maharashtra, India Aspire Webs & Informatics Full time

    We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both...


  • Lower Parel, Mumbai, Maharashtra, India Narrow HR Privet Limited Full time

    Join our team as a Call Center Sales Representative! We're seeking motivated individuals experienced in international sales. If you're driven, customer-focused, and eager to grow, we want to hear from you. **Responsibilities**: - Make outbound calls to international clients, promoting our products/services - Exceed sales targets and deliver exceptional...

  • Call Center Executive

    6 months ago


    Mumbai, Maharashtra, India INDIRADEV INFOTECH PVT LTD Full time

    As a medical call representative, your primary responsibility is to handle incoming calls from patients, healthcare professionals, and other stakeholders in a healthcare organization or medical call center. You will provide assistance, answer inquiries, and ensure a positive customer experience. Your role is crucial in providing accurate and timely...


  • Mumbai, Maharashtra, India 3 Infosolutions Full time

    A call center representative is often the frontline of an organization. Call center representative duties include **providing information about products and services, connecting with potential leads, giving them brief about the business plans and services.** Skills Needed Communication skills Interpersonal Skills Excellent command on language Basic...

  • Call Center Executive

    6 months ago


    Vileparle West, Mumbai, Maharashtra, India INDIRADEV INFOTECH PVT LTD Full time

    As a medical call representative, your primary responsibility is to handle incoming calls from patients, healthcare professionals, and other stakeholders in a healthcare organization or medical call center. You will provide assistance, answer inquiries, and ensure a positive customer experience. Your role is crucial in providing accurate and timely...

  • Call Center Executive

    6 months ago


    Airoli, Navi Mumbai, Maharashtra, India Enrolsy Full time

    Greetings! We are pleased to announce that we are hiring for a leading International Call Center. Location: Airoli Designation: Client Servicing Representative Qualification: HSC / Any Graduate Excellent communication skills 6 months - 3 years of experience in International Call Center Job Profile: - Internet search. - Document Generation, Data...

  • Call Center Executive

    3 months ago


    Pune, Maharashtra, India Oyster Technology Full time

    Graduate with Call Center experience of Inbound and Outbound calls handling. - Any Graduate - Should have good English communication & knowledge of Excel - Language - English/Marathi/Hindi - At least 6 month experience of calling - Helping nature - Two Positions - Manage inbound and outbound calls in a specified timely manner. - Identify patients need,...

  • Call Center Executive

    3 months ago


    Thane H.O, Thane, Maharashtra, India Dr Nishita's Cosmetic Clinics pvt ltd Full time

    Dr. Nishita's Cosmetic Clinic Pvt. Ltd. (DNCC)A journey from success to success! The **DNCC** group of Clinics is the culmination of the vision of **Dr Nishita Sheth** with the pioneering concept of providing both surgical and non-surgical cosmetic and aesthetic treatments and a complete range of services that include peels, fillers, and laser treatments...

  • Call Center Executive

    3 months ago


    Viman Nagar, Pune, Maharashtra, India King's Restaurants LLP Full time

    **COMPANY PROFILE: (Kings Restaurants LLP)** Kings Restaurants LLP has come up with a chain of F & B QSR outlets with the brand name, Circle Of Crust a never-before concept. Starting with over 9 outlets in Pune and 5, outlets in Punjab. Kings will venture into a national-wide presence with over more stores by 2024. Backed by Kings Group Ventures which is...


  • Arjun Nagar, Gurugram, Haryana, India Anchi Apparels Private Limited Full time

    **Key Responsibilities**: - Conduct outbound calls to retail shops to collect reviews on products and services. - Verify and process new order requests from shops, ensuring accuracy and completeness. - Address complaints or issues raised by shop representatives promptly and professionally. - Maintain detailed records of all interactions and updates in our...


  • Mumbai, Maharashtra, India Tiaraa consultancy services Full time

    CALL CENTER HIRING HIRING FOR INTERNATIONAL BPO CUSTOMER SUPPORT (Need Only Excellent English communication.) work from Office Only rotational shift Location = Malad Communication = 10/10 Only Excellent Qualification 1. If HSC + 1 Year Experience (All Documents From Company With Reliving Letter) or 2. If Graduate (Graduate Fresher With All...

  • Call Center Executive

    6 months ago


    Pune, Maharashtra, India Collins Placement Services Full time

    Urgent hiring Call Center Executive at multispeciality hospital located at Pune. Qualification : Any 12th/ Graduate can apply Salary : Rs. 12,000/- to Rs.15,000/- (Subject to Qualification, Experience & Current CTC) Collins HR Team- 9763339976 Schedule: - Day shift Ability to commute/relocate: - Pune, Maharashtra: Reliably commute or planning to...

  • Call Center Executive

    6 months ago


    Vile Parle, Mumbai, Maharashtra, India DevIndra Medical Pvt Ltd Full time

    Job Description. As a medical call representative, your primary responsibility is to handle incoming calls from patients, healthcare professionals, and other stakeholders in a healthcare organization or medical call center. You will provide assistance, answer inquiries, and ensure a positive customer experience. Your role is crucial in providing accurate...


  • Pune, Maharashtra, India Belleza Aesthetic Clinic Full time

    Experienced Female to attend calls. No Cold Calling Targets and Incentives. Pay: ₹250,000.00 - ₹325,000.00 per year Supplemental Pay: - Commission pay **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - tele sales: 1 year (preferred) **Language**: - English (preferred) Application Deadline: 03/10/2024

  • Call Center Executive

    6 months ago


    Pune, Maharashtra, India V3 Infosolutions Full time

    Qualification : 12th/ Graduate can apply. Job Description : Answer incoming calls and respond to customer’s calls. Management and resolve customer complaints. Identify and escalate issues to supervisors. Provide product and service information to customers. Research required information using available resources. Route calls to appropriate resources....