Telly Calling

**Key Responsibilities**:

- **Customer Interaction**:

- Respond to customer queries, issues, and complaints in a timely manner.
- Provide accurate information about products, services, or troubleshooting processes.
- **Process Adherence**:

- Follow predefined scripts, guidelines, and service procedures during interactions.
- Ensure compliance with process metrics like Average Handling Time (AHT), First Call Resolution (FCR), and customer satisfaction (CSAT).
- **Data Entry and Documentation**:

- Accurately document customer details, call notes, and service issues in the company’s CRM system.
- Ensure records are updated and maintained properly for future reference.
- **Issue Resolution**:

- Resolve customer complaints or escalate issues to higher management for more complex problems.
- Provide support for product/service-related queries and technical troubleshooting.
- **Team Collaboration**:

- Work closely with team members to share knowledge and resolve complex issues.
- Attend training sessions and team meetings to stay updated on process changes or new policies.
- **Quality Control**:

- Meet individual and team targets for performance.
- Adhere to quality standards and deliver superior customer service.

**Required Qualifications**:

- High School Diploma or equivalent; college degree preferred.
- 1-3 years of experience in customer service, telecalling, or a related field (preferred but not mandatory for entry-level roles).
- Strong communication skills in English (additional languages may be required for specific roles).
- Basic computer proficiency, including knowledge of Microsoft Office, CRM software, and data entry.

**Key Skills**:

- **Communication Skills**: Clear, professional, and courteous communication with customers.
- **Problem-Solving**: Ability to handle difficult customers and resolve issues efficiently.
- **Adaptability**: Capability to handle different processes and adjust to changes.
- **Time Management**: Ability to manage time effectively and meet targets.
- **Customer Focus**: Commitment to ensuring customer satisfaction at every interaction.

**Preferred Qualifications**:

- Previous experience in a BPO setting.
- Knowledge of industry-specific tools like Zendesk, Salesforce, or other CRM systems.

Pay: ₹8,000.00 - ₹10,000.00 per month

**Experience**:

- total work: 1 year (preferred)

Work Location: In person