Tele Caller Executive

3 weeks ago


Guwahati, India Poddar Car World Full time

**Job Description: Professional/Experienced Telecaller for Maruti Suzuki Service Maintenance Reminder Calling**

**Position Overview**:
We are seeking professional and experienced telecallers to join our team and assist with making service maintenance reminder calls to Maruti Suzuki vehicle owners. As a telecaller, you will play a crucial role in ensuring customer satisfaction and maintaining a high level of service for our valued customers.

**Responsibilities**:
Contact Maruti Suzuki vehicle owners via telephone to remind them about upcoming service maintenance schedules.

Clearly and effectively communicate the importance of regular servicing for their vehicles to ensure optimal performance and longevity.

Provide personalized assistance to customers, addressing their queries and concerns regarding service appointments, pricing, and vehicle maintenance.

Maintain a customer-oriented approach while promoting the benefits of Maruti Suzuki's service packages and offerings.

Accurately record and update customer information, service schedules, and interactions in the designated CRM system.

Collaborate with the service advisors and technicians to ensure smooth scheduling and allocation of service appointments.

Follow-up with customers to confirm their service bookings and ensure they are satisfied with the services provided.

Handle customer complaints and escalate issues to the appropriate departments when necessary.

Stay up to date with the latest service promotions, offers, and updates from Maruti Suzuki.

Achieve individual and team targets for service reminder calls and appointment conversions.

**Requirements**:
Previous experience as a telecaller, preferably in the automotive industry, with a focus on service reminder calls or customer support.

Excellent communication skills in the local language(s) and proficiency in English.

Customer-oriented mindset with the ability to empathize and build rapport with customers over the phone.

Strong persuasive and negotiation skills to encourage customers to schedule service appointments.

Familiarity with Maruti Suzuki's product range, service packages, and maintenance requirements.

Ability to navigate and utilize customer relationship management (CRM) software effectively.

Strong organizational skills with attention to detail to maintain accurate customer records.

Patience, resilience, and the ability to handle customer complaints and difficult situations professionally.

Result-oriented approach with the ability to meet and exceed targets.

Flexibility to work in shifts, including evenings and weekends, as per business requirements

**Job Types**: Full-time, Part-time, Regular / Permanent
Part-time hours: 36 per week

**Salary**: ₹8,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Commission pay
- Performance bonus

**Speak with the employer**
+91 +91 70990 20049
Application Deadline: 07/07/2023


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