Front Office Executive
6 months ago
**Qualifications **- Graduation/PG in any degree. Freshers or experienced individuals in customer care services.
**Reporting To**: Team Lead - Patient Care Services (OP)
**Characteristics and Skills, Knowledge, and Abilities**
Ø Excellent communication skills, ability to deal with people politely, actively listen to the people.
Ø Multi-tasking ability.
Ø Good interpersonal skills.
Ø Excellent customer service skills and a professional demeanor.
Ø Competence in operating office equipment, such as computers, printers, scanners, and multi-line phone systems.
**Key Responsibilities**:
Ø Greeting and Assisting Visitors, Welcome patients, visitors, and staff in a courteous and friendly manner.
Ø Provide information about OPD services, procedures, and any necessary pre-appointment instructions
Ø Direct visitors to the appropriate departments or individuals within the hospital.
Ø Provide information about hospital services, facilities, and directions as needed.
Ø Register patients by collecting necessary personal information and assisting patients in filling out patient registration forms and verify existing patient information accurately.
Ø If the patient is covered by insurance, direct the patient to the insurance department and advise the patient regarding the process.
Ø Maintain patient records and ensuring the confidentiality of sensitive information.
Ø Ensure availability of doctors at the time of appointment scheduling.
Ø Schedule appointments for patients with doctors, specialists, or other healthcare providers.
Ø Coordinate with doctors and medical staff to ensure timely patient flow and minimize waiting times.
Ø Remind patients of upcoming appointments and provide necessary instructions.
Ø Address patient concerns, complaints, and requests effectively, escalating as necessary.
Ø Coordinate with other departments to resolve issues related to patient care and services.
Ø Maintain accurate and organized patient records, including Hospital information system (HIS).
Ø Complete administrative tasks such as filing, data entry if required.
Ø Assist with other administrative duties and projects as assigned.
Ø Compliance and Quality Assurance, Adhere to hospital policies, procedures, and regulatory requirements.
Ø Follow established protocols for patient safety and infection control
Ø Participate in training and quality improvement initiatives as needed
**GENERAL RESPONSIBILITIES**:
Ø Perform other duties as assigned by Management.
Ø Participates in the Staff Welfare Meetings and Sr.Team Meeting if required.
**Job Types**: Full-time, Permanent, Fresher
Schedule:
- Rotational shift
- Weekend availability
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
**Language**:
- Tamil (preferred)
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 7994572376
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