Executive - IT Helpdesk

2 weeks ago


Calicut, India MSIANS Management Consultancy LLP Full time

**The Company**

**A job with us** can truly get you moving with clients all over the world, a globally linked team, and offices in some of the most fascinating locations.

We are into **exponential growth** by establishing **MSIANS Management Consultancy LLP based out in Kerala, India** along with its established entities including **M S Accounting and Tax Consultancy, Abu Dhabi, M S Chartered Accountants Pvt Ltd, Abu Dhabi and M S global solutions, Dubai **and a **budding technology start up** by strengthening its total team size. In the context of our expansion plan, we are looking for a young, energetic, smart professional to become a team member in our IT Department. Through strong partnerships and teamwork, we have established our **MS INDIA (KINFRA, Kakkanchery, Malappuram)** in which we have the opening:
Job Title**:Executive - IT Helpdesk**

**Key outputs required from you**
- To provide training to the end-users on hardware functionality and software programs.
- Provide technical support to all employees, clients, end users and relevant stakeholders and ensure high quality service.
- Monitor hardware, software, and system performance metrics.
- Document processes and perform diagnostic tests.
- Design Database and SharePoint sites
- Commission and install upgrades, repairs, maintenance programmes and data transfers.
- Troubleshoot technological issues and resolve issues to ensure that the business operations runs smoothly.
- Conduct research and development on new IT tools and facilities for the continuous improvement in all the departments of the organization
- Assist in resolving connection issues, data access, network failures, poor computer performance and cloud migration.
- To manage backup and security systems in case of system crash and develop recovery processes and procedures so as to be prepared when the organization's information systems are severely compromised.
- Perform internal security checks to mitigate possible risks in order to safeguard the organization from information security issues and cyberbreaches.

**Job Requirements**:

- A bachelor's degree in computer science, information technology, or similar.
- 2-3 years of experience as an IT support specialist.
- Knowledge about MS Office 365 & SharePoint Development
- Knowledge about Azure Active Directory Management
- Knowledge about Firewall Policies
- Knowledge about project management tools
- Exceptional ability to provide technical support and resolve queries.
- In-depth knowledge of computer hardware, software, and networks.
- Ability to determine IT needs and train end-users.
- Proficiency in IT helpdesk software
- Experience in documenting processes and monitoring performance metrics.
- Advanced knowledge of database maintenance and system security.
- Ability to keep up with technical innovation and trends in IT support.
- Exceptional interpersonal and communication skills
- Knowledge about Python, SQL & PowerBi would be a plus.

**Job Types**: Full-time, Regular / Permanent

Shift:

- Fixed shift

Ability to commute/relocate:

- Calicut, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)


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