Customer Support Executive

1 month ago

Malad Mumbai Maharashtra, India Payment Gateway Solution Pvt. Ltd. Full time

Company: Paymentz

Location: Malad, Mumbai

Paymentz is actively seeking a motivated individual to fill the role of Customer & Technical Support Representative - Merchant Services at our corporate office in Malad, Mumbai. As a member of our team, you will play a crucial role in providing support and service to our merchants, resolving their inquiries, and addressing minor technical issues.

**Responsibilities**:

- Handle merchant inquiries, requests, and complaints with professionalism and efficiency.
- Resolve inquiries promptly or escalate them to the appropriate department for further assistance.
- Troubleshoot and resolve minor technical equipment-related issues and concerns.
- Maintain accurate and up-to-date merchant records in our CRM database.
- Develop and maintain a comprehensive knowledge base of merchant-related issues, equipment, and services.
- Collaborate with internal departments to ensure efficient handling of both merchant and technical issues.

Qualifications:

- Previous experience in customer service, technical support, or related fields.
- Strong interpersonal skills with the ability to build rapport with clients.
- Ability to prioritize tasks and multitask effectively in a fast-paced environment.
- Experience in Merchant Services and technical aptitude is a plus.
- Excellent written and verbal communication skills.
- Self-starter with a willingness to learn new technologies and processes, particularly in the fintech domain.

Pay: ₹200,000.00 - ₹600,000.00 per year

**Benefits**:

- Health insurance
- Life insurance

Schedule:

- Day shift
- Night shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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