Client Relationship Executive
2 weeks ago
Are you passionate about building strong client relationships? Do you thrive in a dynamic environment where you can make a meaningful impact? If so, we're looking for a Client Relationship Officer to join our team
As a Client Relationship Officer, you will be responsible for nurturing and maintaining positive relationships with our clients. You will serve as the primary point of contact for clients, addressing their inquiries, concerns, and needs in a prompt and professional manner. Your goal will be to enhance client satisfaction, foster loyalty, and drive business growth through exceptional service and proactive communication.
**Responsibilities**:
- Cultivate strong relationships with clients through regular communication and engagement.
- Understand clients' needs and objectives, and provide tailored solutions and support.
- Serve as a trusted advisor to clients, offering guidance and assistance as needed.
- Coordinate with internal teams to ensure timely resolution of client issues and requests.
- Proactively identify opportunities to upsell or cross-sell products and services to existing clients.
- Monitor client satisfaction levels and take proactive steps to address any concerns or issues.
- Keep accurate records of client interactions and transactions using CRM software.
- Stay informed about industry trends, market conditions, and competitor activities.
- Collaborate with marketing and sales teams to develop strategies for client acquisition and retention.
- Participate in meetings, workshops, and training sessions to enhance your knowledge and skills.
**Requirements**:
- Bachelor's degree.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Sales experience is a plus.
- Certification in customer relationship management (CRM) is preferred.
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹8,000.00 - ₹15,000.00 per month
**Benefits**:
- Work from home
Schedule:
- Day shift
- Morning shift
- Rotational shift
Supplemental pay types:
- Commission pay
- Performance bonus
- Shift allowance
Work Location: In person
Expected Start Date: 01/04/2024
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