Flight Operations Executive
5 months ago
**Designation: Flight Operations Executive**
**Experience: 1-2 years**
**Location: Pune**
**Shift : Day Shift, 5 days working, Rotational Week offs**
Travelxp is seeking a passionate and detail-oriented Flight Operations Executive to join our growing team. In this role, you will be responsible for managing all aspects of flight operations for our discerning High-Net-Worth clientele (HNW).
**Roles & Responsibility**:
- Independently manage the booking, ticketing, and itinerary creation for domestic and international flights, ensuring adherence to company policies and client preferences.
- Possess in-depth knowledge of international flight regulations, routes, fares, and ticketing procedures.
- Proactively monitor flight schedules and manage any disruptions, cancellations, or changes. This includes communicating effectively with clients, airlines, and other stakeholders to implement necessary adjustments and rebooking.
- Handle flight reissuances independently, ensuring a smooth and efficient process for clients.
- Manage vendor relationships with airlines and other travel service providers, negotiating rates and securing the best possible deals for our clients.
- Generate reports and track key performance indicators (KPIs) for flight operations, identifying areas for improvement and recommend process optimizations.
- Provide exceptional customer service, addressing client inquiries regarding flight options, schedules, fares, and any travel-related concerns.
- Ensure compliance with all relevant aviation regulations and industry standards.
**Qualifications**:
- Bachelor's Degree in Travel & Tourism Management, Business Administration, or a related field (preferred).
- Minimum 1-2 years of experience working in a travel agency or similar role, with a proven track record in flight operations.
- In-depth knowledge of international flight regulations, routes, fares, and ticketing procedures (IATA certification a plus).
- Experience handling complex flight disruptions, cancellations, and rebooking scenarios.
- Excellent problem-solving and analytical skills with the ability to identify and implement solutions.
- Strong communication, interpersonal, and negotiation skills.
- Proficiency in MS Office Suite and travel industry booking systems (e.g., GDS).
- Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
- A passion for travel and a commitment to providing exceptional customer service.
Pay: ₹20,000.00 - ₹25,000.00 per month
**Education**:
- Bachelor's (required)
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