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Retail Soft Skill Trainer

2 months ago

Hyderabad, India Krishna Jewellers Pearls & Gems Full time

Being a retail soft skills trainer involves teaching and developing the interpersonal skills and attributes that are essential for success in the retail industry. Retail professionals need to effectively interact with customers, colleagues, and management to provide excellent customer service and maintain a positive work environment. Here are some key areas and responsibilities for a retail soft skills trainer:
2. **Customer Service**: Teach the importance of providing exceptional customer service, including greeting customers, addressing their needs, handling complaints, and creating a positive shopping experience.

3. **Problem-Solving**: Guide employees in identifying and resolving customer issues, handling difficult situations, and finding creative solutions to challenges that may arise in a retail setting.

4. **Empathy and Emotional Intelligence**: Emphasize the significance of understanding customer emotions and needs, and how to respond empathetically to build rapport and trust.

5. **Teamwork and Collaboration**: Foster a sense of teamwork among retail staff, encouraging them to collaborate effectively, support each other, and work towards common goals.

6. **Time Management**: Help employees prioritize tasks, manage their time efficiently, and handle multiple responsibilities to ensure productivity during busy retail hours.

7. **Adaptability**: Prepare retail professionals to adapt to changing circumstances, such as shifts in customer demands, new product launches, and unexpected situations.

8. **Conflict Resolution**: Provide strategies for resolving conflicts between colleagues or with customers in a respectful and constructive manner.

9. **Sales Techniques**: Train employees in persuasive selling techniques, upselling, and cross-selling while maintaining a customer-centric approach.

10. **Product Knowledge**: Ensure that employees have a comprehensive understanding of the products they are selling, enabling them to provide accurate and valuable information to customers.

11. **Leadership and Supervisory Skills**: For those in managerial roles, offer training in leadership, delegation, performance evaluation, and motivating their team.

12. **Cultural Sensitivity**: Address the importance of understanding and respecting diverse cultures and backgrounds when interacting with both customers and colleagues.

13. **Conflict Resolution**: Provide guidance on resolving conflicts and disputes effectively, maintaining professionalism and customer satisfaction.

14. **Stress Management**: Teach techniques for managing stress and maintaining composure, especially during busy or challenging periods in the retail environment.

15. **Networking and Relationship Building**: Show how building relationships with customers can lead to loyalty and repeat business, as well as fostering relationships with colleagues and industry professionals.

16. **Personal Presentation**: Emphasize the significance of personal grooming, attire, and overall presentation in creating a positive impression on customers.

Your role as a retail soft skills trainer involves creating engaging training materials, conducting workshops, role-playing scenarios, providing feedback, and continuously assessing the progress of participants. Remember that soft skills are crucial not only for customer satisfaction but also for employee morale and overall business success in the retail industry

**Education**:
**& Any Graduation**

**& Relevant Certification is Added Advantage**

**Job Types**: Full-time, Permanent

**Salary**: ₹10,198.94 - ₹44,588.92 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Speak with the employer**
+91 7093326464

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