Housekeeping Associate

2 weeks ago

Goa, India Elivaas Full time

Housekeeping is what gives villa the ‘wow’ factor. It’s the moment that guests walk into the villa and are impressed, then enter their bedrooms and think ‘wow, this looks wonderful’. To deliver a great guest experience - a Housekeeping Associate will clean and service guest rooms so everything is spotless and prepared for guests.

At ELIVAAS, hospitality is more than service; it’s an emotion we cultivate in every interaction. We look for people who are dynamic, ambitious, welcoming and full of life and energy, people who excel in their role and who are always finding ways to make every guest’s experience a memorable one. We need people who will work hard for our guests, our partners & our colleagues.

**Duties and responsibilities**:

- Clean and service assigned villa or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash/rubbish, etc. May include cleaning of kitchen area, room refrigerator, coffee/tea maker, cups, glasses, silverware, etc.
- Wear safety protection equipment as provided in line with department regulations and any local legislative requirements.
- Handle and store chemicals in line with villa regulations and any local legislative requirements.
- Greet and acknowledge guests.
- Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
- Report to supervisor needed repairs or unsafe conditions.
- Follow established safety procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty.
- Respond to guest complaints, special requests and take action to ensure guest satisfaction.
- Should be helpful and courteous to guests & staffs at all times.
- Would also entail checking of various furniture and fixtures in the rooms for their proper functioning and cleanliness.
- Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.
- Report, turn in, and/or log all lost and found items according to established procedures.
- Work as part of a team and communicate with other departments as per villa procedures to ensure excellent quality and service.
- Attend briefings and trainings.
- Maintain grooming standards at all the times.
- May regularly assist with deep cleaning projects.
- May have turndown duties.
- May assist with other duties as assigned

This job requires ability to perform the following:

- Carrying or lifting items weighing up to 23 kilograms and ability to push/pull medium to large weights/objects.
- Frequently standing up and moving about the facility.
- Frequently handling objects and equipment to maintain the facility.
- Frequently bending, stooping, and kneeling.
- Able to work alone as well as being a team member.
- Communication skills used frequently when interacting with guests and employees.
- Basic reading, writing, and math abilities are used often when reading room assignments, completing checklists, replacing room linens and amenities.
- Have the ability to work a flexible schedule including nights, weekends and/or holidays


**Qualifications and requirements**:

- High School or Diploma in Hotel Administration, Hotel Management or equivalent.
- 1 year of housekeeping experience preferably in a hotel or villa of similar size and complexity.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Pay: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Rotational shift
- Weekend availability

**Experience**:

- Housekeeping: 1 year (preferred)
- total work: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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