Guest Relation Executive
2 weeks ago
Handle check-ins and check-outs promptly.
- Register patients, assign rooms.
- Accommodate special requests whenever possible.
- Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures.
- Coordinate room status with the housekeeping department by notifying housekeeping of all check outs, early check - ins, special requests, and day using rooms.
- Knowledge in hotelier software and perform check-in/check-out in the software on time.
- Enter C Form for foreign patients.
- Collect ID card copy from domestic clients.
- Process patient check outs.
- Performing cash related functions like posting charges to patient's accounts, raising pay out's, currency exchange etc.
- Follow procedures for issuing and closing safe deposit boxes used by patients.
- Use proper telephone etiquette
- Report any unusual occurrences to Front Office Manager/AGM.
- Understand all safety and emergency procedures and accident prevention policies.
- Maintain the cleanliness and neatness of the front desk area.
- Arrange wake-up calls.
- Filing GRC and other documents of patients.
- Follow-up of patient feedback forms.
- Ensure adequate stock of front office supplies are available for the day's/shifts operations. Replenish and make store requisitions if required.
- Maintain/update log book and NABH registers in front desk.
- Handle Patient requests and complaints in an efficient and timely manner.
- Multi -taking and flexible as duty demands.
- Collect patient feedbacks during the stay and at checkout.
- Any other duties and responsibilities as assigned by the management from time to time.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹12,000.00 - ₹18,000.00 per month
**Benefits**:
- Food provided
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Thrissur, Kerala: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- relevant work: 1 year (required)
**Language**:
- Fluent English (required)
- German (preferred)
**Speak with the employer**
+91 9072613136
Application Deadline: 07/08/2023
Expected Start Date: 01/08/2023
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