Business Support, Business Operations

5 months ago

Mumbai Maharashtra, India JLL Full time

JLL supports the Whole You, personally and professionally.

Transport Coordinator
Account Management - Work Dynamics (India, APAC)

Providing efficient and cost-effective transport service to the client & Client employees. Ensuring end to end transport operations coverage., & Transport record management, with proper documentation. MIS dashboard projection.

**Client/Stakeholder Management (in support of the Site lead)**:
Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators.
Deliver an exceptional quality of service to the Client, as reflected by Client feedback.

**Operations Management**:
Review of cab routes as per the shift roster & validating as per the local geography.
Overseeing the Cab allotment, managed by vendor supervisor on daily basis.
Inspection of cabs for cleanliness, Functionality of AC system etc.
Monitoring on time arrival / on time departure of cabs
Ensure each cab drivers are carrying relevant documents required as per driving norms, random checks to be carried out on availability of these documents in Cab.
Resolve user's complaints and concerns with solutions and follow up.
Be able to demonstrate continuous improvements in fleet operations.
Reporting the transport incidents timely manner & follow the right escalation protocols.
Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations.
Ensure service deliverables meet SLAs and KPIs
Cost saving mind-set that drives value for service as every level
Generation of Transport related reports, Cab Trip, Adhoc, no shows, BU based costing analysis etc.
Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations.
Validation of invoices submitted by the vendor.

**CANDIDATE SPECIFICATION**: KEY SELECTION CRITERIA

Ideal Experience
Excellent verbal and written communication skills as well as presentation skills
Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements.
Strong analytical, organization and administration skills & Tech savvy
A minimum of 2 years in the Transport/Fleet management in any MNC / Hospitality industry
An added benefit would be a Bachelor’s degree in facilities management, building, business or other related field; however, this is not a must.

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)

Client Focus & Relationship Management - ‘I Value my Customers’
Demonstrates proactive & professional approach to customer service and stakeholder engagement
Has a natural hospitality-orientated communications acumen
Ability to interact with a wide range of client staff, including senior levels
Ability to manage conflict and balance between client and firm requirements
Has a customer service oriented attitude

Program Management & Organizational Skills - ‘I am Proactive’
Excellent planning & organizational skills to prioritize work and meet tight deadlines
Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking - ‘I am Innovative’
Capacity to deal with ambiguity and solve complex problems effectively
Analytical, proven ability to solve problems using a quantitative approach
Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics
Detail focused and proactive in nature
Self-motivated
Exhibits honesty & trustworthiness
Open to new ideas & willing to challenge status quo
Works well with diverse teams from various countries/cultures

KEY STAKEHOLDERS
Management Staff
Client Representatives
Client Occupants / End-users
Vendor Staff

DIRECT REPORTS
TBC

INDIRECT REPORTS
TBC

REPORTING TO Facility Manager


A strong drive toward excellence
Working at JLL, you’ll see yourself working with many of the industry’s premier talents and innovators. That is why you must have a laser beam focus on excellence.

To land this job, you must be a graduate of any discipline with three to five years’ experience in transport management in a BPO setting. You must also demonstrate an aptitude in working with a team. Furthermore, you must have a solid background in developing and monitoring improvement programs.

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. W

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