Voice Process

5 months ago

Chennai, India Flexzo HR Services Pvt Ltd. Full time

**Role** - Voice Process

**Location** - Chennai

**Role Description**

This full-time, on-site role for a Voice Process Executive is located in Chennai. The Voice Process Executive will be responsible for handling customer calls, identifying and assessing customers' needs and providing solutions to achieve customer satisfaction. The executive will also ensure that all communication with customers is properly documented and reported to the appropriate departments.

**Qualifications**
- Prior experience in a customer service role with strong communication skills
- Ability to remain calm and composed under pressure and handle customer complaints effectively
- Strong organizational and multitasking skills, with the ability to prioritize tasks based on urgency
- Ability to work effectively both independently and in a team environment, with strong interpersonal skills
- Fluency in English and any additional regional language must
- Bachelor's degree in any field is required

**Job Types**: Full-time, Permanent

**Salary**: ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Application Question(s):

- Additional Regional Language Preferred (Tamil OR English OR Kannada OR Hindi OR Malayalam) ?

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Chennai, Tamil Nadu (required)

Ability to Relocate:

- Chennai, Tamil Nadu: Relocate before starting work (required)

**Speak with the employer**
+91 7904154240

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