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Customer Support Executive
2 months ago
**Position Title**:
**Responsibilities**:
- Manage inbound and outbound calls from patients seeking information on doctors and specialists, appointment scheduling, and general patient concerns.
- Make outbound calls to gather feedback and follow-up with patients. Respond to emergency code announcements in a timely and professional manner.
- Maintain high levels of professionalism with patients while building strong relationships with each caller.
- Update patient data in the patient service database after each call.
- Maintain regular communication with the management team.
**Qualifications**:
- Must be 18 years of age or older. A graduate or pursuing graduation.
- Excellent verbal and written communication skills in Gujarati, Hindi, and English. Ability to always remain professional and courteous with patients.
- Must be available to work during holidays and weekends.
**Other Information**:
**Job Types**: Full-time, Permanent
Pay: ₹12,000.00 - ₹18,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Supplemental pay types:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Ability to Commute:
- Jaipur, Rajasthan (required)
Ability to Relocate:
- Jaipur, Rajasthan: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 9145800779
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