Service Center Supervisor

1 week ago

Ludhiana, India DHL Full time

**Job Title - **SERVICE CENTRE SUPERVISOR**

**Introduction**

DHL is a leading global brand in the logistics industry. DHL’s family of divisions offers an unrivalled portfolio** **of logistics services, ranging from national and international parcel delivery, international express, road, air and ocean transport, to industrial supply chain management. With its unrivalled presence in developing markets, DHL is decisively positioned as “THE logistics company for the world”.

DHL Express is a company that pioneered cross-border express delivery in 1969 & now is active in more than 220 countries and territories worldwide. We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler - for our customers, our employees, our investors, and our society - we help make the world a better place.

**Role Descriptor**

DHL Express Is looking for a Service Centre Supervisor to join and lead our team. He/she will have to supervise (on a daily basis) a gateway/ground/area operations team on a rostered shift basis ensuring that shipments enter and exit the country in accordance with network procedures and transit time standards.

**Role Details**
- Role title : Service Centre Supervisor
- Corporate/Business : DHL Express
- Department/Function : Operations
- Job family : EXP IN Local Ops
- Reports to : Gateway Operations Manager/Service Centre Manager

**Scope of role**

Direct/Indirect reports [year]: Direct reports: Operations agents/Couriers for a given shift

Relevant dimension: Decisions referred to a higher authority include changes in structure or personnel and permanent operational changes

**Key Responsibilities**

He/she will have to perform the following key activities:

- Maintain good working relationships.
- Co-ordination, discussion and communication.
- Assist to keep performance and meet target.
- Problem Shooting and Improvement.
- Ensure all service they provided meet DHL’s requirement.
- Ensure hand over processes of shipments and paperwork are normally operated.
- Special Request handling.
- **DHL Network**:

- Special Request handling
- Communication for daily working process
- **Local Country Operations staff**:

- Daily working process review, discussion
- People management
- **Gateway/Ground/Area Operations staff at all levels**:

- Daily working process review, discussion
- People management
- **Gateway/Ground/Area Operations Agents**:

- Daily working process review, discussion
- People management
- Organise appropriate shifts and manning levels to meet business requirements.
- Ensure incoming shipments are recovered, “break bulked”, inspected and cleared in the quickest, most efficient manner possible.
- Manage receipt and lodgement of outbound shipments from country operations to ensure timely departure and uplift.
- Ensure accurate sorting and optimum loading of all inbound & outbound shipments.
- Monitor ground handler and warehouse provider performance and complete all necessary reports.
- Ensure safe working practices and environment within the shift.
- Participate in gateway quality policy and initiatives e.g. ISO.
- Develop a high performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department.
- Consult performance appraisal.
- Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
- Identify training needs and opportunities to develop a highly skilled functional department.

**Skills Required**:

- Software skills (Word, Excel, PowerPoint, etc.).
- Communication skills (English), spoken and written.

**Profile Requirements**

(Experience/Certifications/Qualifications/Licenses)
- 2-3 years operations experience, preferably within transportation or logistics industry.
- Diploma (or equivalent).
- Line Trainer certified.
- First Aid certified.
- IATA Dangerous Goods Acceptance Certification.

**Profile Requirements**

(Experience/Certifications/Qualifications/Licenses)
- 2-3 years operations experience, preferably within transportation or logistics industry.
- Diploma (or equivalent).
- Line Trainer certified.
- First Aid certified.
- IATA Dangerous Goods Acceptance Certification.

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