Receptionist

3 weeks ago

Coimbatore, India RK Photocentre Full time

As a front office executive at RK Photocentre Photo Studio, your role is crucial in providing excellent customer service and ensuring the smooth functioning of the studio's front desk operations. Here are some key responsibilities and roles you would typically undertake:
Greeting and Welcoming Customers: As the first point of contact for customers, your primary role is to greet and welcome them with a friendly and professional demeanor. This includes providing a warm reception and creating a positive first impression for visitors to the studio.

Managing Inquiries and Appointments: You will handle customer inquiries regarding the studio's services, packages, and pricing. Additionally, you will schedule appointments, ensuring efficient time management and organizing the studio's calendar effectively.

Customer Service and Assistance: Providing exceptional customer service is paramount. You will assist customers in choosing appropriate photography packages, understanding the studio's offerings, and addressing any concerns or questions they may have. You should strive to exceed customer expectations and ensure their satisfaction.

Cash Handling and Billing: As a front office executive, you will handle cash transactions, process payments for photography services, and maintain accurate records of financial transactions. Attention to detail and strong numerical skills are essential in this aspect of your role.

Administrative Tasks: You will be responsible for various administrative duties, such as managing and organizing paperwork, maintaining customer records and databases, filing, and data entry. Additionally, you may assist in inventory management, ordering supplies, and ensuring the studio is well-stocked.

Coordinating with the Photography Team: Collaboration with the photography team is vital. You will communicate customers' requirements, preferences, and special requests to the photographers, ensuring smooth coordination between the front office and the studio's creative professionals.

Handling Complaints and Resolving Issues: Inevitably, there may be customer complaints or concerns. It is your responsibility to listen attentively, empathize, and find appropriate solutions to resolve issues promptly and to the customer's satisfaction. Maintaining a calm and professional demeanor while managing such situations is crucial.

Maintaining a Presentable Reception Area: You will be responsible for ensuring the reception area is clean, organized, and presentable at all times. This includes keeping magazines or brochures updated and providing a comfortable waiting area for customers.

Upselling and Cross-selling: As a front office executive, you may have opportunities to upsell additional products or services to customers. This involves understanding customers' needs and preferences and recommending appropriate packages or add-ons that enhance their photography experience.

Remember, the specific responsibilities may vary depending on the studio's size and requirements. However, these roles provide a general overview of what you can expect as a front office executive at RK Photocentre Photo Studio.

**Salary**: From ₹12,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work (preferred)

**Speak with the employer**
+91 9994755222
Application Deadline: 03/07/2023
Expected Start Date: 30/06/2023

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