Tele Calling Executive

1 month ago


Adyar Chennai Tamil Nadu, India Digidrips Business Solutions Full time

As a Tele-caller specializing in manufacturer liaison, you will play a crucial role in establishing communication channels between our company and various manufacturers. Your primary responsibility will be to contact manufacturers, understand their products and features comprehensively, and effectively communicate this information to our procurement managers. Your role is pivotal in ensuring that our procurement team is well-informed about available products and can make informed decisions based on their specifications and suitability for our needs.

Key Responsibilities:
1. Manufacturer Communication:

- Initiate outbound calls to manufacturers to inquire about their products, features, and specifications.
- Establish professional relationships with manufacturer representatives or sales teams.
- Gather detailed information about the products offered, including technical specifications, pricing, and availability.

2. Product Understanding:

- Conduct thorough research to understand the products offered by each manufacturer.
- Clarify any uncertainties or technical details with manufacturers to ensure accurate understanding.

3. Communication with Procurement Manager:

- Effectively communicate product details, features, and specifications to our procurement managers.
- Provide clear and concise summaries of product offerings, highlighting key advantages and suitability for our organization.
- Address any queries or concerns raised by procurement managers regarding the products.

4. Documentation and Record-Keeping:

- Maintain detailed records of interactions with manufacturers, including product information, pricing, and communication logs.
- Ensure that all relevant documentation, such as product catalogs or brochures, is organized and readily accessible for reference.

5. Relationship Management:

- Foster positive relationships with manufacturers to facilitate ongoing communication and collaboration.
- Serve as a point of contact for manufacturers, addressing any inquiries or issues promptly and professionally.

6. Collaboration with Procurement Team:

- Collaborate closely with our procurement team to understand their requirements and preferences for products.
- Provide timely updates on new products or changes in manufacturer offerings that may impact procurement decisions.

Qualifications and Skills:
1. Proven experience in tele-calling, customer service, or procurement-related roles preferred.

2. Excellent verbal communication skills and a professional phone demeanor.

3. Strong negotiation and persuasion abilities.

4. Technical aptitude and ability to understand complex product specifications.

5. Good organizational skills and attention to detail.

6. Familiarity with procurement processes and terminology is a plus.

7. Proficiency in using CRM software and other communication tools.

8. Ability to work independently and prioritize tasks effectively.

9. Bachelor's degree or equivalent experience in a relevant field.

Work Environment:

- Office-based role with most interactions conducted over the phone.
- Regular working hours with occasional flexibility required for scheduling calls with manufacturers in different time zones.
- Collaborative environment with opportunities for learning and professional development.

**Salary**: ₹11,000.00 - ₹12,500.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Language**:

- English, Tamil and Hindi (preferred)

Work Location: In person

**Speak with the employer**

+91 9150276111

Expected Start Date: 25/03/2024



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