Corporate Trainer

4 weeks ago


Gurugram Haryana, India Mavericks Infopath LLP Full time

**Responsibilities:

- **

Develop digital and print educational material (e.g. videos and manuals)
- Organize classroom-style seminars about product features and sales techniques
- Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
- Identify individual and team skills gaps
- Schedule regular training sessions (e.g. monthly or quarterly)
- Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
- Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
- Coordinate mentorship programs for new customer service representatives
- Assess the impact of each educational course on staff performance and client satisfaction

Maintain updated records of training curriculum and material

**Requirements and skills**:

- 1. Work experience as a Trainer or similar role

2. Experience in sales or customer service positions is a plus

3. Knowledge of Learning Management Software (LMS)
4. Familiarity with interactive learning activities

5. Excellent communication and presentation skills

6. BSc/B.Pharma degree in Education, Human Resources or relevant field

**Experience**:

- total work: 5 years (preferred)

Work Location: In person


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