Trainer/assessor

Position - Process Trainer

Permanent Role. Full Time

Location -Mumbai Vikhroli

Work mode: Work From Office

Experience Criterion: Overall 3 years and minimum 1.5 year of experience as a trainer (On papers)

**Salary**: Upto
- 6.5LPA

Graduate/undergrad
- Graduation mandatory

Notice Period - Immediate to 30 days NP

JOB DISCRIPTION:

- Conduct Communication training for New Entrants

Conduct Communication training for Existing Agents

Conduct Soft Skills Trainings for Existing Staff

Provide consultative support to business areas to address training needs on language

Carry out fact-find, present recommendations, draw up and execute training plans

Develop and conceptualize content for new training programs, as and when required

Conduct Training Needs Analysis, create Training Calendars

Meet training effectiveness criteria, measure and report delegate performance

MIS and reporting (scores, synopsis, project reports, delegate reports, ad-hoc training reports)

Assist new trainers and bring them up the learning curve through coaching and mentoring

Update training content, plan and conduct batch training for new hires

Design content, plan and conduct customized individual training for operations

Ensure compliance to internal and external regulations and procedures.

CONTACT DETAILS: Hr. Tejasvi Zutale-7620244465/7795471802

**Salary**: ₹350,000.00 - ₹650,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Teaching: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 7620244465