Customer Relationship Executive

1 month ago

Faridabad Haryana, India Maisha Infotech Private Limited Full time

**Job Title**: Customer Relationship Executive (CRE)
**Location**: Faridabad
**Department**: Sales / Business Development
**Reports to**: Business Development Manager / Sales Head

**Job Summary**:
**Key Responsibilities**:

- **Client Relationship Management**:

- Serve as the primary point of contact for key accounts, ensuring clients receive high-quality support and services.
- Build and maintain strong, long-term client relationships.
- Handle client queries, troubleshoot issues, and provide timely resolution, ensuring customer satisfaction.
- **Project Coordination**:

- Collaborate with internal teams (developers, project managers, support staff) to ensure seamless project execution and delivery.
- Assist in project documentation and ensure clients are updated regularly on progress.
- **Product Knowledge**:

- Gain in-depth knowledge of the company's IT products and services to effectively communicate features and benefits to clients.
- Conduct product demonstrations and training sessions for clients as required.
- **Customer Feedback and Analysis**:

- Collect customer feedback on services and relay important insights to the internal teams for improvement.
- Analyze client issues and trends to identify patterns and improve customer satisfaction.
- **Account Management**:

- Maintain up-to-date client records, including project status, communications, and transactions.
- Monitor customer account health and proactively suggest upgrades or additional services based on the client’s needs.
- **Sales Support**:

- Assist the sales team in preparing proposals, presentations, and contracts.
- Identify potential upsell or cross-sell opportunities within the client base and support in closing sales.
- **Follow-up and Reporting**:

- Provide periodic reports on client interactions, project statuses, and customer satisfaction to the management team.
- Follow up on client renewals and ensure timely invoicing and payment.

**Requirements**:

- **Education**: Bachelor's degree in Business Administration, IT, or a related field.
- **Experience**: 2+ years of experience in customer relationship management or a similar role, preferably in an IT company.
- **Skills**:

- Strong interpersonal and communication skills.
- Familiarity with IT products, software solutions, or related technical services.
- Ability to understand client requirements and translate them into actionable project steps.
- Excellent problem-solving skills and attention to detail.
- Proficiency in CRM tools and Microsoft Office suite.

**Preferred Qualifications**:

- Previous experience in a customer service or account management role in the IT industry.
- Experience working with project management tools and ticketing systems.
- Knowledge of web development, mobile app solutions, or other IT services will be a plus.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift
- Fixed shift
- Morning shift

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8595135675

  • Customer Relationship Executive

    5 months ago

    Faridabad, Haryana, India ATLETA SPORTSWEAR Full time

    Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. - Keep records of customer interactions, process customer accounts and file documents. - Follow communication procedures, guidelines and policies. - Take the extra mile to engage customers. - Build and maintaining profitable relationships with key...

  • Customer Relationship Executive

    4 months ago

    Faridabad, India DABS India Full time

    **Designation**: - Customer Relationship Executive **Department**: - Sales/Marketing/BD **Company Type**: - Manufacturing **Experience**: - 1-4 Years **Salary**: - 15000 - 25000 **Gender**: - Female **Job Location**: - Faridabad **Qualification**: - Graduate **Skills**: - Good English Communications, Convincing skills, MS Office - Building...

  • Customer Relationship Executive

    5 months ago

    Gurugram, Haryana, India Tattva Wellness Full time

    **Customer Relationship Executive** **Tattva Spa** is seeking to hire an experienced Professional with fluent communication skills for joining its **CRM Department (Inbound + Outbound)**. **Job Title: Customer Relation Executive (CRE)** Job Location**:Gurgaon **(Preferred location residing in Gurgaon) Work Experience**:1-3 yrs** **Perks and Benefits -...

  • Customer Relationship Executive

    3 weeks ago

    Gurugram, Haryana, India Himgiri Automobiles Pvt. Ltd Full time

    We are seeking for a Customer Relationship Executive (Service) for managing customer interactions and ensuring high levels of satisfaction. This role involves assisting customers with inquiries, resolving issues, and supporting the service team to enhance the overall customer experience. **Key Responsibilities**: **Customer Engagement**: Serve as the...

  • Sales and Relationship Executive

    1 hour ago

    Faridabad, Haryana, India Naukripay Full time

    Job Title: Sales and Relationship ExecutiveAs a Sales and Relationship Executive at Naukripay, you will be responsible for generating leads, closing sales, and maintaining customer relationships. Your primary goal will be to identify new business opportunities and provide exceptional customer service to existing clients. Responsibilities:Generate leads by...

  • Customer Relationship Executive

    5 months ago

    Gurugram, Haryana, India Placement hub Full time

    We are hiring for customer relationship executive for voice process Location - Gurugram Sector - 6 Expr - Min 1 Year Salary - Upto 25k sholud have fluent english **Job Types**: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month **Benefits**: - Cell phone reimbursement - Flexible schedule - Food provided - Health insurance - Internet...

  • Customer Relationship Executive

    4 months ago

    Gurugram, Haryana, India MTG Learning Media Full time

    **MTG Learning Media** is an academic partner of **Science Olympiad Foundation.** **We are hiring for Customer relationship executive and Academic Coordinator.** - **Location**: Gurgaon, India **What You'll Do**: - **Build Relationships**: Establish and maintain strong relationships with school principals and teachers through exceptional communication...

  • Customer Relationship Executive

    5 months ago

    Gurugram, Haryana, India MTG Learning Media Pvt Ltd Full time

    **MTG Learning Media Pvt Ltd is looking for Customer Relationship Executive** **Job Responsibility**: Product based calling, convincing pitching and result orientated. Can work on Reports and documentation Responsible to deliver high quality and productivity results. Strong ability to multitask and take fast decisions independently. Data...

  • Customer Relationship Executive

    5 months ago

    Gurugram, Haryana, India MTG Learning Media Pvt Ltd Full time

    **MTG Learning Media Pvt Ltd is looking for Customer Relationship Executive** **Job Responsibility**: Product based calling, convincing pitching and result orientated. Can work on Reports and documentation Responsible to deliver high quality and productivity results. Strong ability to multitask and take fast decisions independently. Data...

  • Customer Relationship Executive

    4 months ago

    Gurugram, Haryana, India MTG Learning Media Pvt Ltd Full time

    **MTG Learning Media Pvt Ltd is looking for Customer Relationship Executive** **Job Responsibility**: Product based calling, convincing pitching and result orientated. Can work on Reports and documentation Responsible to deliver high quality and productivity results. Strong ability to multitask and take fast decisions independently. Data...

  • Customer Relationship Executive

    4 months ago

    Gurugram, Haryana, India MTG Learning Media Full time

    **MTG Learning Media** is hiring for **Customer Relationship Executive.** - To process order w. r. t Book Sellers, Coaching & Schools. - To prepare Sales Quotation as per company standards & instructions from team lead. - Diligently tracking of orders and till delivery to user end and ensure E2E communication at all levels. - Strong Follow-up &...

  • Customer Relationship Executive

    5 months ago

    Gurgaon District, Haryana, India Oasis Studio Full time

    Customer Relationship Executive: - mandatory skills: - 1) Customer complaint resolution experience of atleast 1 year 2) Internal followups for completion of complaints 3) someone from modular kitchens /wardrobes section will be preferred. 4) Good telephonic communication skills. Roles and responsibilities: - 1) Assist Execution Manager in his day to...

  • Customer Relationship Manager

    2 weeks ago

    Faridabad, Haryana, India GKN Automotive Full time

    Job SummaryWe are seeking a highly skilled Customer Relationship Manager to join our team at GKN Automotive. In this role, you will be responsible for planning and implementing sales strategies to customer accounts, identifying opportunities, and managing relationships.Key ResponsibilitiesManage and develop important customer relationships with guidance from...

  • Customer Relationship Executive

    4 months ago

    Gurugram, Haryana, India MTG Learning Media Pvt Ltd Full time

    **MTG Learning Media** is hiring for **Customer Relationship Executive (FRESHERS).** - To process order w. r. t Book Sellers, Coaching & Schools. - To prepare Sales Quotation as per company standards & instructions from team lead. - Diligently tracking of orders and till delivery to user end and ensure E2E communication at all levels. - Strong Follow-up &...

  • Customer Relationship Executive

    5 months ago

    Gurugram, Haryana, India MTG Learning Media Full time

    **MTG Learning Media** is hiring for **Customer Relationship Executive.** - To process order w. r. t Book Sellers, Coaching & Schools. - To prepare Sales Quotation as per company standards & instructions from team lead. - Diligently tracking of orders and till delivery to user end and ensure E2E communication at all levels. - Strong Follow-up &...

  • Customer Relationship Manager

    1 week ago

    Faridabad, Haryana, India GKN Automotive Full time

    Role PurposeAs a key member of the GKN Automotive team, you will be responsible for planning and implementing sales strategies to customer accounts, focusing on growing relationships, identifying opportunities, and developing account management skills. This role requires a deep understanding of the product line and its applications, as well as a strong grasp...

  • Customer Relationship Executive

    4 months ago

    Gurugram, Haryana, India MTG LEARNING MEDIA Pvt Ltd Full time

    **MTG Learning Media **is an academic partner of **Science Olympiad Foundation.** We are hiring for **Customer Relationship Executive and Academic Coordinator.** **Opening**: 14 **Minimum Experience**:1-2 years in Sales - Salary Package: Best in the industry plus incentives **Qualifications**: - Master's degree in Sales and Marketing from a college of...

  • Customer Relationship Manager

    6 days ago

    Faridabad, Haryana, India GKN Automotive Full time

    Role PurposeAs a Customer Account Manager at GKN Automotive, you will be responsible for planning and implementing sales strategies to customer accounts, focusing on growing relationships, identifying opportunities, and developing account management skills. This role requires a deep understanding of the product line and its applications, as well as a strong...

  • Customer Relationship Executive

    3 weeks ago

    Gurugram, Haryana, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time

    Your role - Establish and maintain positive relationships with existing clients. - Provide prompt, efficient, and satisfactory responses to customer inquiries. - Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments. - Analyse customer data to identify patterns and insights; and leverage this...

  • Branch Executive

    2 months ago

    Faridabad, Haryana, India Kankei Relationship Marketing Services Pvt Ltd Full time

    Hello Jobseeker, Greetings from Tiger Pug Commerce Pvt Ltd. Looking for Junior Executive at Branch Level in Tiger Pug Commerce Pvt Ltd at multiple locations - Faridabad, Bengaluru, Hyderabad, Noida, Chennai, Kolkata, Ahmedabad. Role will be Operation, Accounts, Inventory & Administration related work. Interested please share updated resume with the below...