Monitoring & Support Associate - Asia

4 days ago


Remote, India dLocal Full time

**What does dLocal do?**
dLocal is the #1 payments leader focused on emerging markets and helps some of the best companies in the world expand in emerging countries. Global brands such as Amazon and Microsoft rely on us to increase conversion by eliminating complexity and managing their payments expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it simple and risk-free for our client partners to make inroads into the world’s fastest-growing, emerging markets.

**What’s the opportunity?**
- We are looking for a Monitoring & Support Associate to join our Customer Success team, who will be the main responsible and point of contact for achieving the SLAs and handling any alarms, outages, or issues during their coverage hours._
- Preferably based in India or Indonesia._

**What will I be doing?**
- Generate reports and be able to monitor important industry metrics.
- Monitor and identify anomalies or patterns at an early stage in order to prevent them from escalating.
- Whenever it's necessary: involve, escalate and communicate through the correct channels in a timely and clear manner with other teams.
- Perform the troubleshooting and make the necessary adjustments to ensure operations are not affected.
- Innovate and be able to find new ways of optimizing processes internally in order to improve our customer experience.
- Prioritize and respond to urgent tasks.
- Maintain an up-to-date knowledge of technical processes, functions, and requirements.
- Manage tickets, questions, and issues reported by customers.
- Follow up issues internally in order to assure that SLAs are fulfilled.

**What skills do I need?**
- Bachelor's degree or student.
- Availability to work during weekends.
- Experience working in the payments or tech industry is a plus.
- Strengths: proactive, independent, critical thinking, issue prevention attitude anticipating potential incidents, great energy, decision making.
- Knowledge of analytical tools is a plus: Excel, SQL, Databases, Kibana, etc.
- Advanced/Fluent English.

**What happens when I apply?**

Qn5hBG3V9h



  • Remote, India WATI.io Full time

    **Wati is a Series B, fast growing SaaS platform that is revolutionizing how companies communicate with their customers.** Through our cutting-edge customer engagement software built on Whatsapp’s Business API, businesses are now able to have personalised conversations, be easily accessible and engage with their customers in-real time - at scale! We live...


  • Remote, India Editorialist YX Full time

    Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools, and luxury fashion content. Editorialist is looking for an Operations Associate who is capable of thriving in a fast-paced environment. In order to accomplish our mission, we need to provide our clients with the...


  • Remote, India Project YX Full time

    Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools, and luxury fashion content. - Editorialist is looking for an Operations Associate who is capable of thriving in a fast-paced environment. In order to accomplish our mission, we need to provide our clients with the...


  • Remote, India Updapt CSR Private Limited Full time

    **About Updapt**: Updapt is an ESG Tech Company providing comprehensive SaaS-based ESG (Environmental, Social, and Governance) solutions to address the end-to-end sustainability needs of companies across the globe. With a Cloud-based easy-to-use platform hosting a variety of ESG data of 750+ ESG factors, the technology platform can support a wide spectrum of...


  • Remote, India GE HealthCare Full time

    At GE HealthCare, we are seeking a Compliance Monitoring Specialist to join our team in the International Region. As an experienced compliance monitoring professional, you will be responsible for executing various activities to monitor and audit the design and effectiveness of compliance policies, procedures, and controls.This individual will supervise...

  • Pre Sales Associate

    4 weeks ago


    Remote, India CollegeDunia Web Pvt Ltd Full time

    **Designation** - Associate - Calling **Work experience required** - 0-2years **Employment Type**: - Full time/ Remote **About Company -** We have also been awarded - Best Educational Portal - by IAMAI in 2017, and listed by TechinAsia as Top 100 Startups in Asia. Collegedunia is fuelled by the energy of over 1000 individuals having an average age of...


  • Remote, India WEBREATHE INTELLIGENCE ASIA PRIVATE LIMITED Full time

    **Job Title: Quality Control Technician** Company: WEBREATHE INTELLIGENCE ASIA PRIVATE LIMITED Location: Remote (India) About Us: WEBREATHE is a French company committed to harnessing the potential of public transportation as a means of sustainable mobility. We provide innovative solutions to optimize public transportation networks for operators, cities,...


  • Remote, India Steadfast IT Consulting Full time

    About the Role:We are seeking a highly skilled and experienced Senior Developer to join our team at Steadfast IT Consulting. As an AppDynamics & Dynatrace Expert, you will be responsible for designing, implementing, and optimizing application performance monitoring (APM) solutions.The successful applicant will have a strong background in application...

  • Customer Support

    4 weeks ago


    Remote, India SuperProcure Full time

    **Department**: Customer Support & Success Team** **Location**: On Site Kolkata or Remote** **Job Summary -** We are looking for a Customer Support - Trainee who will be responsible for customer software adoption and support **Key Responsibility Areas** **1. Client Support**:- Troubleshoot & provide step-by-step instructions or solutions to resolve...

  • Associate, Grc

    1 week ago


    Remote, India Alvarez and Marsal Full time

    **Description** Alvarez & Marsal (A&M) is seeking a TPVRM GRC Analyst who will play a critical role in managing and enhancing our third-party risk management program. This position will align to the team responsibilities of assessing, monitoring, and mitigating risks associated with third-party vendors, ensuring compliance with regulatory requirements and...


  • Remote, India Sun King Full time

    **Description**: **Job location**:Remote in India **About the role**: Product Operations Associate is a part of the Digitization & Automation team and works closely with the in house tech team and other business stakeholders to help Sun King design, develop and implement intelligent, tech-enabled solutions to help solve a large variety of our Business...

  • Central Monitor Ii

    3 weeks ago


    Remote, India Syneos - Clinical and Corporate - Prod Full time

    **Description** **Central Monitor II** Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Our Clinical Development model brings the customer and the patient to the...

  • Process Associate

    14 hours ago


    Remote, India WovV Technologies Full time

    Job Description - Process Associate Location: Permanent WFH/ Remote/ Chennai/ Mumbai/ Vadodara **Experience**: Mid 2-3 years Senior 3+ years Duties and Responsibilities: Daily coordination with the onsite team member for getting the resolutions on time and updating data on time Escalation for timely resolution of any technical issue(s) 100% Collection of...


  • Remote, India Parexel Full time

    Parexel's Regulatory Medical Writing Services works closely with our clients around the world to develop and launch new medicines and treatments that improve healthcare for millions of patients. We’re one of the largest providers of medical writing services worldwide, and have managed thousands of writing projects in more than 29 countries across North and...


  • Remote, India GE HealthCare Full time

    **Job Description Summary**As International Leader, Investigations, Monitoring and Transparency (IMT), you will be an experienced compliance monitoring professional responsible for executing various activities to monitor and audit the design and effectiveness of compliance policies, procedures, and controls. This individual will also supervise investigations...


  • Remote, India Edify Technologies Full time

    **About Edify**: **Job Summary**: **Responsibilities**: - Develop and deliver high-quality sales support materials to meet daily sales content needs for clients in US. - Collaborate with corporate internal departments and functions to gather required information timely and ensure thorough reviews. - Proofread and finalize proposals and pitch materials,...


  • Remote, India Hi-tech Japan Full time

    Exciting Career Opportunity: Intern (Recruitment) / Associate Recruiter Are you eager to launch your career in International IT Recruitment? Hi-Tech Japan invites ambitious individuals to join our Japanese Recruitment Team, where you will play a key role in sourcing top talent for the industry. About Hi-Tech Japan Hi-Tech Japan is a specialized IT...


  • Remote, India Emeritus Full time

    Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses,...


  • Remote, India Replicon Full time

    **Position Overview**: **Key Responsibilities**: - Solid understanding of products limits and suggesting ways of improving the product. **Qualifications**: - Any Bachelor's Degree - Excellent written and oral communication skills - Demonstrated superior customer service skills - Ability to adapt to new technology and work on the same. - Open to work in a...


  • Remote, India WATI.io Full time

    **Wati is a Series B, fast growing SaaS platform that is revolutionizing how companies communicate with their customers.** Through our cutting-edge customer engagement software built on Whatsapp’s Business API, businesses are now able to have personalised conversations, be easily accessible and engage with their customers in-real time - at scale! We live...