![Vodafone Idea](https://media.trabajo.org/img/noimg.jpg)
Gm - Service Operations
3 weeks ago
Job Req ID: 22144- Location: New Delhi, IN- Function: Other- About:
- To own and deliver Customer Experience across core Inbound & outbound contact channels (Customer Care 111/198, Tele-verification, Dealer Help Line & Outbound) for designated Cluster through strategic planning, consistent execution, collaborative and robust engagement with peers (corporate and circles) and partners
This Job calls for creating benchmark in the industry on Customer experience through the touchpoints like IBCC and OBCC thereby impact on service overall. It also provides a need to take instant decisions in order to achieve the desirable KPI’s, convincing & driving Partner Team on deliverables and huge collaboration both with partner and circles.
- Channel Evolution and Expansion - Track and plan proactive evolution of both Inbound and Outbound call centre channels through building domain knowledge as well as consumer and cross-channel insights
- Customer Service Operations - Manage and deliver operations effectiveness through engagement, review and governance with internal teams, circles and partners to deliver key targeted customer experience outcomes from both IBCC and OBCC
- Partnership - including partnership structure design, partner identification and selection, contract design and closure, operations and governance reviews and strategic relationship management
- Benchmarking and Analytics - Cross-industry, intra-industry and intra company channel benchmarking and insights to monitor and measure the necessary KPIs so that we remain the operator and company of choice
- Cost Planning - Plan, Budget and track channel service costs at overall national and circle level and ensuring budgets are met through both rigorous operations planning & forecasting as well as regular cost review processes. Ensuring Revenue Retention through targeted Customer Retention
- People Management - Lead a motivated team of Ops Quality and Training Leads. Strong Partner & Circle Management + Higher Corporate interface
Key Performance Indicators
- Service Levels, Answered %age, UC/Repeat %age
- TNPS
- Retention from outbound
- Insights on process improvements
- NPS - GH scores & Gap with competition
-
Gm Sales and Operations
2 weeks ago
Delhi, Delhi, India The Grand Group Full timeFull Time - Delhi NCR - Posted 4 hours ago **A Client of The Grand Placements** Are you a dynamic, results-oriented professional with Sales experience in the Hotels? Do you have a passion for luxury brands and possess exceptional leadership and sales skills? If so, we have the perfect opportunity for you! **GM Sales and Operations** - Luxury Lifestyle...
-
Executive Assistant to Gm
4 weeks ago
New Delhi, India Radisson Blu Marina Hotel Connaught Place - Hotel Management Full timeYou have heard the line before - “our people are our most valuable asset” - well you’d better believe it! Do you want to make a real difference to our team, identifying and developing existing talent? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the service our team...
-
GM Scrap Import
1 week ago
New Delhi, India Ardee Industries Pvt. Ltd. Full timeRole DescriptionThis is a full-time role for a GM Scrap Import at Ardee Industries Pvt. Ltd. The role involves overseeing the import of scrap materials and managing the day-to-day operations related to scrap import. It is an on-site role located in New Delhi.Qualifications• Prioro experience of 10 years in scrap metal industry is a mustExperience in scrap...
-
GM Scrap Import
2 weeks ago
New Delhi, India Ardee Industries Pvt. Ltd. Full timeRole Description This is a full-time role for a GM Scrap Import at Ardee Industries Pvt. Ltd. The role involves overseeing the import of scrap materials and managing the day-to-day operations related to scrap import. It is an on-site role located in New Delhi. Qualifications • Prioro experience of 10 years in scrap metal industry is a must Experience in...
-
GM Scrap Import
2 weeks ago
new delhi, India Ardee Industries Pvt. Ltd. Full timeRole Description This is a full-time role for a GM Scrap Import at Ardee Industries Pvt. Ltd. The role involves overseeing the import of scrap materials and managing the day-to-day operations related to scrap import. It is an on-site role located in New Delhi. Qualifications • Prioro experience of 10 years in scrap metal industry is a must ...
-
GM Scrap Import
2 weeks ago
New Delhi, India Ardee Industries Pvt. Ltd. Full timeRole Description This is a full-time role for a GM Scrap Import at Ardee Industries Pvt. Ltd. The role involves overseeing the import of scrap materials and managing the day-to-day operations related to scrap import. It is an on-site role located in New Delhi. Qualifications • Prioro experience of 10 years in scrap metal industry is a must Experience in...
-
Gm - Mega Deal
3 weeks ago
New Delhi, India Vodafone Idea Full timeJob Req ID: 23264- Location: New Delhi, IN- Function: VIBS- About: **Role GM - Mega Deal Manager **Job Level/ Designation M3 / GM **Function / Department VIBS **Location Delhi **Job Purpose The Segment solution head is expected to lead a team of solution consultants delivering technical consultancy and pre-sales activities and will be accountable for...
-
GM - Direct Sales
1 week ago
new delhi, India Recordent Full timeJOB DESCRIPTIONDesignation: GM- Direct SalesLocation: DelhiReports to: Vice President - Sales & OperationsWebsite: Responsibilities:● Reach out to warm leads through digital and/or offline modes to communicate value proposition and schedule/conduct product demos● Understand customer's needs and requirements to tailor the proposal/quotation● Stay...
-
GM Operations
1 month ago
new delhi, India LIGHTS BY ANKUR PVT LTD ANKUR LIGHTING Full timeJob Description:General Manager of Operations AnkurLighting Position:General Manager ofOperations Location:New Delhi / SahibabadUP AboutAnkur Lighting: AnkurLighting is a luminary in the lighting industry with a rich historyspanning 46 years. We pride ourselves on being leaders indelivering a wide array of lighting solutions includingarchitectural decorative...
-
GM- Non Aero
2 days ago
Delhi, India GMR Group Full timeJOB PURPOSEResponsible for Achievement ofRetail business at DIAL, by planning ,development & execution of Business Plans through business partners with support of Internal & External stakeholdersLead the commercial function for the non-aero related channel (includes Retail, F&B, Services & Revenue /Billing), working in collaboration with the Sector team,...
-
Executive Assistant to Gm
1 week ago
Delhi, Delhi, India Radisson Blu Marina Hotel Connaught Place - Hotel Management Full timeYou have heard the line before - "our people are our most valuable asset" - well you'd better believe it Do you want to make a real difference to our team, identifying and developing existing talent? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter where our guests can relax and enjoy the service our team providesYou are...
-
Gm - It
1 week ago
Delhi, Delhi, India Personnel Search Services Group Full timePosted On:13-Nov-2023Function:Accounting & FinanceIndustry:Consumer DurablesLocation:New DelhiEmployment Type:Full TimeAbout the Client:PSS has been mandated to hire a GM-IT for a leading consumer durables company.Job Purpose:Incumbent is responsible for providing Information Systems and technology leadership to the Company businesses presently operating in...
-
GM - Direct Sales
1 week ago
New Delhi, India Recordent Full timeJOB DESCRIPTIONDesignation: GM- Direct SalesLocation: Delhi Reports to: Vice President - Sales & OperationsWebsite: www.recordent.comJob Responsibilities: ● Reach out to warm leads through digital and/or offline modes to communicate value proposition and schedule/conduct product demos● Understand customer's needs and requirements to tailor the...
-
GM - Direct Sales
1 week ago
New Delhi, India Recordent Full timeJOB DESCRIPTIONDesignation: GM- Direct SalesLocation: Delhi Reports to: Vice President - Sales & OperationsWebsite: www.recordent.comJob Responsibilities: ● Reach out to warm leads through digital and/or offline modes to communicate value proposition and schedule/conduct product demos● Understand customer's needs and requirements to tailor the...
-
GM - Direct Sales
1 week ago
new delhi, India Recordent Full timeJOB DESCRIPTION Designation: GM- Direct Sales Location: Delhi Reports to: Vice President - Sales & Operations Website: Job Responsibilities: ● Reach out to warm leads through digital and/or offline modes to communicate value proposition and schedule/conduct product demos ● Understand customer's needs and requirements to tailor the...
-
Gm Finance
4 weeks ago
Pitampura, Delhi, Delhi, India DIWAN MUNDHRA BROS. PVT. LTD Full time**GM Finance/CA** **Qualification -** **Professional qualification such as CA **with multidisciplinary experience across finance functions with a deep knowledge of the firm. or similar will be considered a plus. **Experience-** Minimum 12-15 Year of Experience **Salary - **50-80K **Job Location-**Pitampura, Delhi( We want person who put-up under 10Km...
-
Gm-finance
2 months ago
Delhi, India Master Trust Full timePosition Code : GM- Location : Delhi-CP- Date of Posting : 02/06/23- Experience : 4-5 years**Eligibility Criteria-** - MBA Finance/ CA preferred - 4-5 years of experience in banking, credit rating, and investor relations - Strong knowledge of financial markets, credit rating agencies, and banking regulations - Excellent analytical, problem-solving, and...
-
Gm-finance
2 days ago
Delhi, India Master Trust Full timePosition Code : GM- Location : Delhi-CP- Date of Posting : 02/06/23- Experience : 4-5 years**Eligibility Criteria-** - MBA Finance/ CA preferred - 4-5 years of experience in banking, credit rating, and investor relations - Strong knowledge of financial markets, credit rating agencies, and banking regulations - Excellent analytical, problem-solving, and...
-
New Delhi, India Reinforcement Consultants Full timeJOB: Commercial / Procurement GM (Only Male) Age: Max 50 years **JOB DESCRIPTION**: We are seeking GM- Procurement for our commercial interior division (Retail, Commercial and hospitality sectors) who will be responsible for developing a strategic approach to the corporate procurement and material management process for the purchase of direct and indirect...
-
GM Scrap Import
2 weeks ago
Delhi, Delhi, India Ardee Industries Pvt. Ltd. Full timeRole Description This is a full-time role for a GM Scrap Import at Ardee Industries Pvt. Ltd. The role involves overseeing the import of scrap materials and managing the day-to-day operations related to scrap import. It is an on-site role located in New Delhi. Qualifications • Prioro experience of 10 years in scrap metal industry is a must Experience in...