Customer Care Executive

2 weeks ago

Gurugram Haryana, India Brimming Grace Capital Pvt Ltd Full time

Chat Sense is looking for a Customer Onboarding Specialist (COS) to help customers get started using our cloud services and exceed expectations in deriving value from our solutions. This COS will understand the customer s environment, be in sync with the customer s goals and create a plan to achieve those goals. This COS will then execute on this plan with help from Mithi s internal team members and potentially other third parties to achieve those goals while understanding any limitations to execution.

**Evaluation Criteria**
- At least 2 years experience in the software/tech industry
- Experience in implementation of SaaS products is a big plus or working experience in these products
- Basic understanding of the technology stack
- Ability to learn and understand the SAAS products
- Fast learner and can pick up new technologies
- Good communication skills and written skills - must have
- Willing to work in different shifts as per business requirements.
- Capable of working on a cross-functional team to solve business tech problems
- Understand the customer requirements and passion to provide solutions
- Soft skills to interact with customers over the phone or video call

**Responsibilities**
- Be the prime contact for customers during project implementations and display a high sense of urgency and ownership during customer interactions.
- Extremely strong in relationship building/management with clients as well as internal stakeholders (Sales, Pre-sales, Customer Success, Product, Engineering, Marketplace and Support).
- Be responsible for all technical and non-technical aspects of project implementation and coordination, right from kick-off to Go-Live, including scoping and change request management along with the CSM and Content Creation Team.
- Work closely with project sponsors and stakeholders (internal external) in defining project goals, requirements, project planning, tracking and delivering the project(s) in a timely manner/agreed time frames.
- Conduct pre-kick-off meetings with sales/pre-sales and CS and Content and kick-off meetings with customers, to establish and communicate project plans, milestones, goals, and associated processes and hence set the right expectations with customers.
- Work with CSM to lead the development and implementation of a coordinated set of plans and programs for all phases to meet the goals and priorities of the projects.
- Participate in establishing practices, templates with CSM/AM (Statement Of Work (SoW), Project plans, trackers), policies, tools and partnerships to expand and mature these capabilities for the organization
- Ensure the prime objective of delivering moments of wow to our customers is always met.
- Work with CSM to establish and manage communication, escalation, and risk management plans.
- Monitor and track project progress and work efforts daily, and report project status to CSM, senior management and other stakeholders. This role includes working on multiple projects at a time.
- Coordinate with customer, CSM and internal teams to develop work/change when needed due to changes in scope, schedules, and dependencies.
- Communicate clearly with management, customers, sales, and developers to ensure business requirements are translated accurately for implementation.
- Recommend product enhancements and new product opportunities to the Product Management team. Should also check with the product team as per the timelines committed by them.
- Work closely with pre-sales/sales and implementation services to help estimate customer engagements and keep them updated on latest changes in process.
- Work with Engineering Team for custom app/integration work for customer engagements.
- Work closely with Customer Success Manager (CSM) to ensure proper handover after Go-Live is done.
- Take on other assigned responsibilities as required.
- Be a trusted advisor to the customers and have a growth mindset

**Salary**: ₹10,080.77 - ₹31,336.91 per month

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Ability to Commute:

- Gurgaon, Haryana (required)

Ability to Relocate:

- Gurgaon, Haryana: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 8130708951

  • Customer Care Executive

    2 months ago

    Gurugram, Haryana, India REVIVO Full time

    **Company Description** **Role Description** This is a full-time on-site role as a Customer Care Executive at REVIVO located in Gurgaon. As a Customer Care Executive, you will be responsible for providing high-quality customer support, ensuring customer satisfaction, and delivering excellent customer service. Your day-to-day tasks will include effective...

  • Customer Care Executive

    2 days ago

    Gurugram, Haryana, India REVIVO Full time

    **Company Description** **Role Description** This is a full-time on-site role as a Customer Care Executive at REVIVO located in Gurgaon. As a Customer Care Executive, you will be responsible for providing high-quality customer support, ensuring customer satisfaction, and delivering excellent customer service. Your day-to-day tasks will include effective...

  • Customer Care Executive

    2 months ago

    Gurugram, Haryana, India Tutor Consortium Pvt Ltd Full time

    **CUSTOMER SERVICES ASSOCIATE** This is a full-time on-site role for a Customer Care Executive located in Gurugram. As a Customer Care Executive, you will be responsible for providing excellent customer support and ensuring customer satisfaction. Your day-to-day tasks will include addressing customer queries, resolving complaints, assisting with product...

  • Customer Care Executive

    3 weeks ago

    Gurugram, Haryana, India Ileads Auxiliary Services Private Limited Full time

    **Customer Care Executive** - Resolve Customer queires - Good Communication in Tamil language - Fresher or minimum 6 months experience can also apply - Immediate joining. Pay: From ₹17,000.00 per month **Benefits**: - Flexible schedule - Paid time off Schedule: - Day shift - Weekend availability **Education**: - Higher Secondary(12th Pass)...

  • Customer Care Executive

    3 weeks ago

    Gurugram, Haryana, India MRL DAIRY PVT. LTD. Full time

    Communication skills should be good, speaking and communication through messages should be very good, executive will attend the calls and perform other work related to customer care. Pay: ₹18,000.00 per month Schedule: - Day shift - Fixed shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Customer service: 1 year...

  • Customer Care Executive

    3 weeks ago

    Gurugram, Haryana, India MRL DAIRY PVT. LTD. Full time

    Communication skills should be good, speaking and communication through messages should be very good, executive will attend the calls and perform other work related to customer care. Pay: ₹18,000.00 per month Schedule: - Day shift - Fixed shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year (required) -...

  • Customer Care Executive

    1 week ago

    Gurugram, Haryana, India betterment quest solution Full time

    We are looking customer care executive good communication skill in english Pay: ₹16,000.00 - ₹32,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Rotational shift Supplemental pay types: - Performance bonus - Yearly bonus **Education**: - Bachelor's (required) **Experience**: - Technical support: 1...

  • Customer Care Executive

    3 weeks ago

    Gurugram, Haryana, India Smart Source Full time

    Hiring for Customer Care Executive International BPO Rotation Night Shifts Travel Process 5 days working Cabs provided Salary - 15-32k Inhand Excellent communication skills Providing customer support or service to customers International voice process Immediate joiner will be preferred **Job Types**: Full-time, Permanent Pay: ₹15,000.00 -...

  • Customer Care Executive

    5 days ago

    Gurugram, Haryana, India Bridgexcel innovations pvt ltd Full time

    jd location -gurugram position - customer care executive. working days - 6 days salary-25k to 30k Experience-fresher and experience both can apply NEED EXCELLENT COMMUNICATION IN ENGLISH **Salary**: ₹25,000.00 - ₹30,000.00 per month Schedule: - Day shift - Rotational shift **Education**: - Bachelor's (preferred) **Experience**: - Technical...

  • Customer Care Executive

    3 weeks ago

    Gurugram, Haryana, India Tripleplay Intractive Pvt Ltd Full time

    We Are Hiring Customer Care Executive Job Location Gurgaon Fix Salary 18k to 25k Call me 7703954184 **Job Types**: Full-time, Permanent Pay: ₹18,000.00 - ₹25,000.00 per month **Benefits**: - Paid time off - Provident Fund Schedule: - Day shift - Morning shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: -...

  • Customer Care Executive

    3 weeks ago

    Gurugram, Haryana, India betterment quest solution Full time

    we are looking customer care executive inbound process good comms in english fresher and experience both can apply Pay: ₹16,000.00 - ₹30,000.00 per week **Benefits**: - Cell phone reimbursement - Health insurance - Provident Fund Schedule: - Day shift - Rotational shift Supplemental pay types: - Yearly bonus **Education**: - Higher...

  • Customer Care Executive

    1 week ago

    Gurugram, Haryana, India Career Creed HR Services Pvt Ltd Full time

    **Customer Care Executive**: - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Ability to work well in a team and collaborate with cross-functional teams - Attention to detail and ability to prioritize tasks - Patience and empathy to effectively handle customer concerns - Proficiency in customer...

  • Customer Care Executive

    5 days ago

    Gurugram, Haryana, India Diam resources Pvt. Ltd Full time

    Position - Customs care Executive Location - Gurgaon, sector 18 Salary - 25k to 30k Rotational shift Male and Female both can apply Excellent Communication Required - Graduated Interview - Virtual **Job Types**: Full-time, Permanent **Salary**: Up to ₹30,000.00 per month Schedule: - Morning shift - Night shift - Rotational...

  • Customer Care Executive

    2 weeks ago

    Gurugram, Haryana, India National Placement Full time

    **Position**:Customer Care Executive **Experience**: Minimum 1 year to Maximum 2 Years, plus point if resource will be from eyewear retail industry. **Salary**:20,000 to 30,000 INR per month CTC - Immediate Joiners will be plus. - Willingness to provide great customer service - Ability to learn about products and services and describe/explain them to...

  • Customer Care Executive

    3 weeks ago

    Gurugram, Haryana, India The Curious Staffing Full time

    **JOB DESCRIPTION** - Looking For Customer Care Executive - Graduation Mandatory - Excellent / Fluent communication needed - 5 Days of working - Rotational shift - Rotational Week off - Salary - 25k CTC to 33KCTC **Job Types**: Full-time, Permanent **Salary**: ₹25,000.00 - ₹33,000.00 per month **Benefits**: - Provident Fund Schedule: - Rotational...

  • Customer Care Executive

    5 days ago

    Gurugram, Haryana, India Kalp Solutions Full time

    **Job Title: Customer Care Executive** **Responsibilities**: - Provide exceptional customer service by addressing customer inquiries and resolving issues promptly and effectively. - Maintain accurate customer records and update information as necessary. - Collaborate with team members to ensure customer satisfaction and meet service-level agreements. -...

  • Customer Care Executive

    4 weeks ago

    Gurugram, Haryana, India Aegis Customer Support Services Private Limited Full time

    **Hiring for Outbound process** Minimum qualification - Graduation Minimum experience - 0-1yr 6 days working ( Rotational week off) 9 hrs ( Rotational shift) Salary - 1.8lpa to 2.8lpa Job Location - Sector 18, Gurgaon **Job Types**: Full-time, Permanent **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Paid sick time - Provident...

  • Customer Care Executive

    2 weeks ago

    Gurugram, Haryana, India Nation Wide Consultancy Full time

    Job Profile: - Customer Care Executive Process: - Real Me Qualification: - +2 and Graduation Shift Timing: - 9am-6am Location;-Sector 18,Gurugram WORK FROM OFFICE ONLY **Salary**: ₹15,000.00 - ₹22,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Morning shift **Education**: - Higher Secondary(12th Pass)...

  • Customer Care Executive

    3 days ago

    Gurugram, Haryana, India Vighnaharta Screening Pvt. Ltd. Full time

    **Job Title: Customer Care Executive (CCE)** **Location**: Gurugram **Shift**:Day Shift **Salary**: ₹18,000 - ₹22,000 (Without PF) **Language Must -** Panjabi and English We are seeking a Customer Care Executive to join our team in Gurugram. Strong communication skills, multitasking abilities, and a customer-focused approach are essential. Prior...

  • Customer Care Executive

    4 weeks ago

    Gurugram, Haryana, India VCosmos Full time

    **Urgent Hiring#**-contact via whatsapp -8287204592(Share Resume ) Profile-Customer Care Executive Process-Phone pay Location-Gurgaon sector 18 Qualification-Graduation Must Experience-Fresher-Experience Both Welcome Interview-Virtual Salary - 20k to 30 k **Job Types**: Full-time, Fresher **Salary**: ₹20,000.00 - ₹300,000.00 per month **Benefits**: -...