Medical Advisor

1 week ago

Bengaluru, India Loop Health Full time

About Loop

Getting access to high-quality healthcare should be simple. But today's healthcare system is failing us. Patients are plagued with doubt, they're left in the dark and insurance doesn't cover their needs.

At Loop, we are on a mission to change that. We want to make a healthier life accessible for all. We believe everyone deserves affordable, quality health care that fits their life. From families with young children to folks with chronic conditions, we want to make sure no one is left behind.

We are backed by global investors like Khosla Ventures, Elevation Capital, and General Catalyst. Angel investors include the founders of Meesho, NoBroker, Livspace, Twitch, Digg and more. We're proud to serve 150+ companies like Shaadi, ElasticRun, mSwipe, Helpshift and to support 50,000+ employees for their insurance and healthcare needs.

If you'd like to learn more about what we are building at Loop, there are tons of resources. Here are some of our favourites:

- Your Story — How Loop Health’s group insurance plans go beyond securing lives to improve healthcare delivery
- Tech Crunch — Elevation Capital, General Catalyst lead $12M round into health insurance startup Loop Health

Join us in making health insurance simple, reliable and human.

We are looking for a strong individual contributor who is excited about making sense of complex systems, thrives on ambiguity and loves coming up with ideas and bringing them alive through design.

**Responsibilities**:

- Assist new Loop Health members in knowing loop benefits and insurance details.
- Note detailed member's medical history and concerns in our database
- Assist members in booking doctor consults
- Answer patient queries on our app
- Refer patients for consultations with Loop's in-house Medical Team of specialists or connect them to the specialist panel if needed.
- Assist and co-ordinate lab tests and reports. Arrange report reviews.
- Coordinate hospitalizations for the patient. Answer their queries related to health insurance, doctors, second opinions, costs, or treatment billing.
- Gather patient feedback on services
- Analyze patient and health data to identify new areas to provide better customer service
- Ready to support and work with the team on different upcoming products.

**Requirements**:

- 5 years minimum total work experience
- 3+ year experience as a doctor, medical officer, IPD coordinator, patient coordinator, in a hospital or clinical setting
- Minimum 1 year of health insurance and claims management at an insurer, TPA, or broker
- Education: MBBS, BAMS, BHMS, BDS degreeFluency in English, Marathi, and Hindi
- Excellent oral and written communication skills
- Good fluency with technology and software tools like electronic medical records, communication tools, and ExcelEmpathetic and caring nature with genuine concern for a patient's welfarePunctual and flexible with shift timings.
- Ability to support patients as per the shift timings. Night shifts mandatory.
- Preferred: Good clinical skills and insurance knowledge.
- Have a passion for improving the Indian healthcare system
- Having ambition to design the best patient experience

**About Loop**

Founded in 2018, we believe that health benefits should be simple, useful, and holistic. We’re on a mission to bring quality and value back together in healthcare.

We use technology to enable affordable insurance and super-accessible healthcare. We’re the only insurance broker that uses technology to help companies care for their employees. We don’t just help pay the claim—members trust Loop to guide them to better doctors, better care, at lower costs.

We're proud to serve 500+ companies and insure 300,000+ employees for their insurance and healthcare needs. We’ve raised more than $40m+ from Elevation Capital, Khosla Ventures, General Catalyst, and other world-class investors who believe in our vision of rebuilding healthcare and insurance from the ground up.

Join us in serving the best health benefits to modern companies in India. Let’s revolutionize modern healthcare together Loop Health values diversity and is committed to a policy of Equal Employment Opportunity.

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