Telecaller

**Job Title**: Telecaller

**Key Responsibilities**:

- Make outbound calls to prospective customers.
- Answer incoming calls and address customer inquiries.
- Follow up on leads and convert them into sales.
- Maintain detailed records of customer interactions.
- Achieve call and sales targets.
- Provide accurate product and service information.
- Handle customer complaints professionally and escalate when necessary.
- Stay updated on industry trends and competitors.
- Collaborate with the team to improve performance.
- Attend training sessions to enhance skills.

**Qualifications and Skills**:

- High school diploma or equivalent; bachelor's degree is a plus.
- Proven experience in telecalling or customer service.
- Excellent verbal communication skills.
- Strong interpersonal skills and ability to build rapport.
- Ability to handle a high volume of calls in a fast-paced environment.
- Basic computer skills, including Microsoft Office and CRM software.
- Goal-oriented with the ability to meet targets.
- Patience, resilience, and ability to handle rejection.
- Strong organizational skills and attention to detail.

**Job Types**: Full-time, Permanent

Pay: ₹9,000.00 - ₹15,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Quarterly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)
- Assamese (required)

**Location**:

- Bongaigaon, Assam (preferred)

Work Location: In person