Communication / Voice & Accent Trainer

7 months ago

Mumbai, India Cynic Technologies Pvt. Ltd. Full time

Urgent Requirement for **Communication Trainer**

Process: Communication trainer and voice & accent trainer

About Process: Effective trainers have mastered the skills of facilitating discussion, providing helpful feedback to others, and presenting training content in an engaging manner. An experienced trainer is able to adapt training content to meet the specific needs of the trainee.

Title: Instructor-Lead Training

Location: Vikroli.

JD For Communication Trainer:
**CL-11**

1. Understanding of English grammar - Parts of Speech, Subject Verb Agreement rules and Articles.

2. What approach should a trainer or coach take to provide Feedback effectively to resources who are non-receptive, former peers, etc?

3. How does one create and conduct Training Needs Analysis and how does it differ from Training Needs Identification?

4. What is quartile management?

5. How does one conduct Root Cause Analysis? - 5 Why technique
- At least 2-3 years of relevant experience as a voice coach or trainer.
- Must have some background in customer service in order to know about culture sensitization, first contact resolution, interpersonal skills, etc.
- Must speak well with no obvious sound/pronunciation errors, particularly s/sh errors, v/w errors.
- Check if the person attained a coach/trainer position via IJP alone, or underwent a proper Train the Trainer program to be certified.
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- **For CL10**:
1. On-paper communication or voice and accent trainer

2. Understanding of English grammar - Subject Verb Agreement rules, Tenses and Transliterations.

3. Different feedback mechanisms, particularly the GROW model.

4. Training Needs Identification and Analysis, Root Cause Analysis and Quartile Management.

5. Sounds in English - Vowel sounds (Monophthongs and Diphthongs), Consonant sounds (Fricatives, Affricates, Plosives, Nasal).

6. Manner of articulation and Place of articulation of English sounds.

7. How would you train new hires on English sounds? How would you correct sound corruption? What are some common sound corruptions in people from different regions of India, and how would you correct them? (South - v/w, East - v/b, z/j, s/sh, North - incorrect syllable stress, West - s/sh)
- At least 4-5 years of relevant experience as a preprocess trainer, having conducted New Hire training on grammar and voice & accent.
- Must have strong knowledge of customer service, culture sensitization, first contact resolution, interpersonal skills, etc.
- No observable errors in grammar and pronunciation.
- Strong knowledge of English sounds (20 vowel and 24 consonant sounds), ways to correct sound corruptions and knowledge of major sound corruptions in people from different regions.

International BPO experience is mandatory.

**Please note - We need excellent communication skills please don’t compromise here as a single grammatical or sentence construction error in the interview will lead to rejections.**

Education: Graduation is a Mandate and no Undergraduates

Shift timings: US SHIFT

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹1,000,000.00 per year

Schedule:

- Day shift
- Night shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Communication Trainer: 2 years (required)
- BPO Industry: 2 years (required)

Shift availability:

- Night Shift (required)

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