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Field Collection Executive

1 month ago

Delhi Delhi, India Value Hunt Full time

**Job Title**: Field Collection Executive/ Debt Management Executive
**Location**: Delhi, Noida, Gurgaon
**Experience**:6 months to 3 years

**About Us**:
We are one of the fastest-growing financial services companies in India, providing innovative digital-first solutions in Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Our mission is to deliver simple, accessible, and affordable financial products, leveraging in-house AI/ML capabilities and advanced technology to build delightful customer experiences.

**Role Overview**:
As a Field Executive (DME), you will play a crucial role in ensuring timely collection of overdue amounts through direct customer interaction. You will follow up with customers through field visits, ensuring that the collection process is efficient, fair, and within the legal framework. You will maintain a high level of professionalism, integrity, and dedication while striving to meet weekly and monthly collection targets. Your role will involve providing updates, feedback, and raising concerns to the field collection manager.

**Key Responsibilities**:

- **Field Collection**: Conduct timely and effective field visits to customer addresses for overdue amount collection.
- **Adhere to Collection Guidelines**: Follow company SOPs, legal guidelines, and fair collection practices during interactions with customers.
- **Customer Communication**: Maintain professionalism while communicating with customers, ensuring a smooth and positive collection experience.
- **Timely Reporting**: Update customer information and feedback promptly on the company app for each case.
- **Target Achievement**: Meet weekly and monthly collection targets as assigned by the management.
- **Issue Resolution**: Report any issues faced during field visits to the field collection manager in a timely and cordial manner.
- **Work Schedule**: Adhere to a regulated fieldwork schedule from 8 AM to 7 PM, ensuring consistency and discipline in daily activities.
- **Customer Satisfaction**: Ensure that customers are treated with respect and their concerns are addressed promptly and effectively.

**Key Skills & Qualifications**:

- **Education**: Open to any educational background.
- **Experience**: 1-3 years of experience in collections, sales, or field operations roles.
- **Language Proficiency**: Fluent in the local language and effective communication skills.
- **Work Ethics**: High degree of responsibility, discipline, and integrity in handling work.
- **Understanding of Loans**: Basic understanding of loan processes and documentation, as trained by the company.
- **Time Management**: Strong planning, organizing, and time management skills, with the ability to prioritize tasks and visits.

Regards,

HR Team

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person