Debt Collection Executive

2 weeks ago


Kochi, India Charter BPO Solutions Pvt Ltd Full time

**Debt Collection Executive**

We need your customer service and negotiation skills.

Charter is recruiting for Debt Collections Executives as it continues to grow and deliver outstanding debt management services to its customers across Australia & New Zealand. We already have a great reputation for providing outstanding service delivery to some of the top global banks and telecom companies.

**Key responsibilities**
- Manage inbound and outbound calls in a timely manner.
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
- Identify and escalate priority issues, keep records of all conversations and transactions in our Database
- Frequently attend client briefing, meetings and trainings

**Must have**
- At least 1 year experience in managing customer interactions in a contact centre environment.
- Ability to multi-task, set priorities and manage work efficiently
- Strong English Language, Communication, Listening & Negotiation Skills to effectively engage with customers
- Basic computer Skills and willingness to work in shifts

**Nice to have**
- Previous experience in the debt collection and receivables management.
- Decision making skills and team management experience

**Location**: Cochin

**Salary**: Negotiable

Applications will close on 15th July 2023

**About Charter**

**Job Types**: Full-time, Fresher

**Salary**: ₹13,000.00 - ₹18,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Kochi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 7012192255
Application Deadline: 15/07/2023



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