Debt Collection Executive
2 weeks ago
**Debt Collection Executive**
We need your customer service and negotiation skills.
Charter is recruiting for Debt Collections Executives as it continues to grow and deliver outstanding debt management services to its customers across Australia & New Zealand. We already have a great reputation for providing outstanding service delivery to some of the top global banks and telecom companies.
**Key responsibilities**
- Manage inbound and outbound calls in a timely manner.
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
- Identify and escalate priority issues, keep records of all conversations and transactions in our Database
- Frequently attend client briefing, meetings and trainings
**Must have**
- At least 1 year experience in managing customer interactions in a contact centre environment.
- Ability to multi-task, set priorities and manage work efficiently
- Strong English Language, Communication, Listening & Negotiation Skills to effectively engage with customers
- Basic computer Skills and willingness to work in shifts
**Nice to have**
- Previous experience in the debt collection and receivables management.
- Decision making skills and team management experience
**Location**: Cochin
**Salary**: Negotiable
Applications will close on 15th July 2023
**About Charter**
**Job Types**: Full-time, Fresher
**Salary**: ₹13,000.00 - ₹18,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Kochi: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 7012192255
Application Deadline: 15/07/2023
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