CRM Executive

3 weeks ago

Moga, India SFC Inframate Pvt. Limited Full time

As a CRM Specialist, you will play a crucial role in enhancing customer engagement, retention, and satisfaction through the effective management of our customer relationship management systems and strategies. You will be responsible for leveraging data-driven insights to optimize customer interactions, increase loyalty, and drive revenue growth.

**Responsibilities**:

- Implement and maintain CRM systems and databases to ensure accurate and up-to-date customer information.
- Develop and execute CRM strategies and campaigns to target specific customer segments and achieve business objectives.
- Analyze customer data and behavior to identify trends, preferences, and opportunities for improvement.
- Collaborate with cross-functional teams, including marketing, sales, and customer service, to align CRM initiatives with overall business goals.
- Monitor key performance metrics related to customer engagement, conversion rates, and retention, and make data-driven recommendations for improvement.
- Stay updated on industry best practices and emerging trends in CRM technology and customer experience management.

Qualifications:

- Bachelor's degree in Marketing, Business Administration, BCA, B.Com.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹12,000.00 per month

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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