Sales Customer Care Executive
2 months ago
**Job Title**: Sales Executive cum Customer Care (Female)
**Location**: Mohali
**Sal.: 18k to 25k**
**Experience Required**: 1-3 years in Sales/Customer Care (Any Industry)
**Key Responsibilities**:
- **Sales Management**:
- Promote and sell car care products and services to potential customers.
- Identify customer needs and recommend appropriate products or services.
- Meet and exceed sales targets set by the company.
- Maintain and update a database of customers and prospects.
- Conduct market research to understand customer preferences and trends.
- Participate in sales campaigns, events, and promotional activities.
- **Customer Care**:
- Handle customer inquiries, complaints, and issues with professionalism and efficiency.
- Provide product information, pricing, and after-sales support to customers.
- Follow up with customers to ensure satisfaction and encourage repeat business.
- Resolve customer concerns by clarifying issues and finding the best solutions.
- Document customer interactions and feedback in the CRM system.
- **Relationship Building**:
- Develop and maintain strong relationships with customers to enhance customer loyalty.
- Assist in creating a positive and welcoming environment for customers.
- Collaborate with the sales and service teams to ensure seamless customer experiences.
- **Reporting**:
- Prepare regular sales and customer service reports for management review.
- Track and report on customer feedback and service quality.
**Qualifications**:
- **Education**: Graduate in any discipline; a background in business or marketing is a plus.
- **Experience**: 1-3 years of experience in sales and customer care, preferably in the automotive or car care industry.
- **Skills**:
- Strong communication and interpersonal skills.
- Excellent customer service and problem-solving abilities.
- Proficiency in Microsoft Office and CRM software.
- Ability to work independently and as part of a team.
- Good organizational and multitasking skills.
**Personal Attributes**:
- Pleasant and professional demeanor.
- Enthusiastic, motivated, and goal-oriented.
- Ability to work under pressure and handle challenging situations with grace.
**Salary**: Fixed Salary, with incentives based on performance.
Contact: Pooja
9958969009
**Education**:
- Bachelor's (preferred)
**Experience**:
- Business development: 1 year (preferred)
- Lead generation: 1 year (preferred)
- total work: 1 year (required)
- Sales: 1 year (required)
**Language**:
- English (required)
Work Location: In person
**Speak with the employer**
+91 9958969009
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