Back Office Sales

3 months ago

Navi Mumbai, India Nakoda Machinery Pvt Ltd Full time

**Company Profile**

**Nakoda Machinery Pvt. Ltd** is a very renowned organization in the field of Earthmoving, Mining and Construction Machinery Sector. We are the Manufacturer, Supplier and Service Providers of our in-house designed equipment like Crawler Drills, Hydraulic Crawler Drills, Self-propelled Crawler Drills, Blast Hole Drills, Gas Hydraulic Rock breakers, Pedestal Boom breakers and Hydraulic Attachments, CRUSHER EQUIPMENTS VSI, CONE, JAW ETC.

The Group was incorporated in two decades ago and is one of the lead manufacturers of these equipments in India. The products which deliver high performance in challenging working conditions are highly appreciated by customers in Mining, Earthmoving, Cement, Power, Roads, Defence and other sectors.

Nakoda has achieved enviable growth over the years due to in-house design strength, manufacturing expertise, and innovation and most important our wide service of network. All our products are marketed under our brand **'INDUS ROCK TOOLS**.

Job Description: Back Office (Sales)

Position Overview: As a Back Office Sales Assistant, you will play a vital role in supporting the sales department's operations and ensuring the smooth functioning of various administrative tasks. You will work closely with the sales team, providing crucial assistance in maintaining sales records, coordinating with internal departments, and assisting with customer inquiries. This role requires strong organizational skills, attention to detail, and effective communication abilities.

**Responsibilities**:
Sales Support:Assist the sales team in managing customer orders, including order entry, order confirmation, and order tracking.
Collaborate with internal departments such as logistics, finance, and marketing to ensure seamless order fulfillment.
Maintain accurate and up-to-date records of customer interactions, sales activities, and order status.
Prepare sales reports, analyze data, and provide regular updates to the sales team.

Documentation and Data Management:Prepare and maintain sales-related documents, including quotations, contracts, invoices, and sales agreements.
Manage and organize sales-related files and documentation both electronically and physically.
Ensure confidentiality and accuracy of sensitive sales data and information.

Communication and Customer Service:Respond promptly and professionally to customer inquiries, providing information on product availability, pricing, and order status.
Assist with resolving customer issues or complaints, escalating them to the appropriate personnel when necessary.
Liaise with customers, suppliers, and internal stakeholders to coordinate delivery schedules and resolve any logístical challenges.

Inventory Management:Monitor stock levels and coordinate with the warehouse team to ensure sufficient inventory availability.
Assist in conducting periodic stock audits and reconciliations to maintain accurate inventory records.
Collaborate with the purchasing department to track and reorder stock as needed.

Sales Support System:Utilize sales support software and tools to update customer records, manage sales pipelines, and generate reports.
Assist in the implementation and maintenance of CRM (Customer Relationship Management) systems.
Provide training and support to the sales team on utilizing sales support systems effectively.

**Requirements**:

- High school diploma or equivalent; bachelor's degree in business administration or related field is a plus.
- Proven experience in a similar back-office sales support role or administrative position.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication abilities.
- Proficient in using MS Office suite (Word, Excel, Outlook).
- Familiarity with CRM software and sales support tools is advantageous.
- Ability to work collaboratively in a team environment.
- Strong problem-solving and multitasking skills.
- Prioritization and time management abilities.

This job description is intended to convey information essential to understanding the scope of the Back Office Sales Assistant position. It should not be considered an exhaustive list of responsibilities, qualifications, and skills required.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Morning shift

Supplemental pay types:

- Joining bonus

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)
- Marathi (preferred)

**Speak with the employer**
+91 9422086990

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