Vmware Horizon View

1 month ago

Remote, India Jinendra infotech pvt ltd. Full time

Dear Connections,

Position: Tier 2 Engineer - VMware Horizon View

**Job Description**:
As a part of GMS VMware support team deliverables, the engineer is required to have strong Admin,

Operate and Manage skills in VMware Horizon View and vSphere products to provide services for global

cultures, ability to learn and adapt quickly.

Eligibility & Qualification:

- Bachelor’s degree in Engineering (or Equivalent).
- Minimum 5 years of relevant experience in Enterprise Managed Service environment.
- Certification on the latest track of VMware VCP, ITIL is an added advantage.
- Flexible to work in 24/7 support environment.

Technical Skills:

- Admin, Operate and Manage VMware Horizon View and vSphere Datacenter
- Experience in managing Horizon Connection Server
- Experience in managing Unified Access Gateway (UAG)
- Experience in BLAST and PCoIP protocols
- Experience in golden image preparation for Windows and Linux Horizon desktops
- Knowledge on dedicated-assignment, floating-assignment pools, and automated pools
- Knowledge on Instant-Clone, RDS Desktop and Application Pools
- Experience in NVIDIA graphics cards configuration for Desktop Pools
- Experience in App Volumes, Application Packages.
- Experience in Writable Volumes
- Experience in Dynamic Environment Manager (DEM) profile management and its features.
- Experience in vCenter and ESXi.
- Experience in Horizon and vSphere upgrades.

Key Responsibilities:

- Identify and escalate issues in a timely manner to vendor according to process guidelines.
- Leverage internal technical expertise, including peers, mentors, knowledge base, community

forums and other internal tools, to provide the most effective solutions to customer issues.
- Collaborate with other technology teams in diagnosing and isolating the cause of complex

issues.
- Maintain quality on case documentation, SLA timeframes and operational metrics.
- Performs within the Productivity Measure of the team (scorecard).
- Handle Problem Management, Post Incident Reviews and RCA.

Non-Technical Skills:

- Excellent written and verbal communication skills.
- Commitment to deliver high quality product and solution support.
- Must achieve excellent customer satisfaction.
- Take ownership and work with high productivity and efficiency.
- Support other team members and seek their advice to make decisions on complex issues.

For internal movement:

- Approval of the employee's current manager is required.
- Employees are expected to notify their manager prior to an interview.
- Employees in Performance Improvement Plan are not eligible to apply.

**Job Types**: Full-time, Permanent

Pay: ₹1,200,000.00 - ₹1,400,000.00 per year

Schedule:

- Day shift

Supplemental Pay:

- Shift allowance

Work Location: Remote

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