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Front Desk Executive

2 months ago

Madgaon, India Heaven Holistic Wellness Full time

**Responsibilities and Duties**:

- Manage day-to-day spa operations.
- Interacting with guests and inviting for taking spa services.
- Sales-oriented & handle conflict situations.
- Up-selling packages,memberships, and generating maximized spa revenue.
- Explaining the benefits of the treatments.
- Monitor service quality and hygiene Standards.
- Scheduling appointments, getting customer feedback reviews & ensuring professional and good services.
- Maintaining relationships with guests.
- Adherence to SOP.
- Manage spa front desk operation which includes staff scheduling, training, inventory etc.
- Resolve all guest/member complaints, to ensure guest satisfaction.
- Provide information and assistance to all staff and guests.
- Perform openings and or closing procedures as necessary.
- Lead the estheticians in all issues relating to guest satisfaction, safety, and sanitation.
- Conduct employee evaluations and timely feedback by maintaining open communication with team members.
- Assist with administration duties such as attendance, scheduling, forecasting, stock-taking, and orders.
- Maintain effective relations with all departments at the hotel.
- Ensure all certificates/licenses/equipment are current and maintained.
- Maintain industry knowledge and understanding.
- Comply with all standard operating procedures and policies of Heaven Holistic Spa.
- Perform all other related duties assigned by the Management.
- Ensure Guest, team, and personal health and safety are maintained at all times, reporting any concerns in a prompt manner.

**Key Performance Indicators**:

- Revenue: 50%
- Customer service & Retention: 30%
- Adherence to Sop: 20%

**Job Types**: Full-time, Permanent

**Salary**: ₹20,000.00 - ₹23,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus

Work Location: In person

Expected Start Date: 02/04/2024

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